IT Support Specialist — Frontline Tech for a Law Firm

Bond, Schoeneck & King PLLC; Buffalo (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

A law firm is seeking an entry-level Information Technology Support Specialist to provide first-line IT support in Buffalo or Rochester, NY. Responsibilities include troubleshooting hardware and software issues, conducting user training, and ensuring adherence to IT policies. The ideal candidate will have strong technical skills, exceptional customer service abilities, and the capability to adapt to a fast-paced environment. Salary ranges from $55,000 to $65,000, negotiable based on experience.

Qualifications

• Strong knowledge of operating systems (Windows, macOS) and Microsoft Office Suite.
• Ability to explain technical information to non-technical staff.
• Experience in troubleshooting hardware and software issues.

Responsibilities

• Provide first-line support for IT-related inquiries.
• Diagnose and resolve hardware and software problems.
• Conduct user training sessions on IT systems.
• Ensure compliance with IT policies and procedures.

Skills

Technical troubleshooting

Customer service

Problem-solving

Multitasking

Team collaboration

Adaptability

Job description

A law firm is seeking an entry-level Information Technology Support Specialist to provide first-line IT support in Buffalo or Rochester, NY. Responsibilities include troubleshooting hardware and software issues, conducting user training, and ensuring adherence to IT policies. The ideal candidate will have strong technical skills, exceptional customer service abilities, and the capability to adapt to a fast-paced environment. Salary ranges from $55,000 to $65,000, negotiable based on experience.