IT Support Specialist — Windows & End‑User Training

Berkshiredistrictattorney; Pittsfield (MA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Job summary

The Berkshire District Attorney’s Office is seeking a reliable IT Support Specialist in Pittsfield, MA. This full-time position focuses on supporting desktop devices and delivering essential end-user training. You will manage user accounts, provide technical support for Windows 11 and Office 365, and maintain security compliance.

Benefits include health, dental, vision, and retirement plans. The salary ranges from $50,000 to $55,000 annually, with potential occasional travel and evening work required.

Qualifications

• Minimum 2 years of relevant IT support experience.
• Strong problem-solving abilities and attention to detail.
• Advanced administration of SharePoint, Teams, OneDrive, Planner, and Microsoft Lists (preferred).
• Hands-on experience with multimedia editing software (preferred).

Responsibilities

• Manage user accounts via Active Directory and Exchange Admin Center.
• Provide Windows 11 and Office 365 training and troubleshooting.
• Maintain security compliance through system patching and antivirus maintenance.
• Diagnose and resolve hardware, software, and network connectivity issues.

Skills

Problem-solving abilities

Communication skills

Attention to detail

Education

Technical certifications or college degrees

Tools

Active Directory

Windows 11

Office 365

VMware

Job description

The Berkshire District Attorney’s Office is seeking a reliable IT Support Specialist in Pittsfield, MA. This full-time position focuses on supporting desktop devices and delivering essential end-user training. You will manage user accounts, provide technical support for Windows 11 and Office 365, and maintain security compliance.

Benefits include health, dental, vision, and retirement plans. The salary ranges from $50,000 to $55,000 annually, with potential occasional travel and evening work required.