IT Pro II: On-Site Tech Support & Solutions

Texas A&M Agrilife Extension Service

College Station (TX)

In loco

USD 55.000 - 75.000

Tempo pieno

7 giorni fa

Candidati tra i primi

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Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability insurance

Paid holidays

Sick leave

Vacation

Retirement plan

Professional development

Descrizione del lavoro

Texas A&M AgriLife Extension Service is seeking an IT Professional II to provide technical support and problem resolution across a statewide environment. The role combines on-site and remote service, with travel as needed to meet service demands.

The successful candidate will have an Associate's degree and at least one year of IT experience, strong Microsoft 365 knowledge, and excellent communication skills to support faculty, staff, and operations.

Competenze

Associate's degree or equivalent combination of education and experience.
Minimum of one year of related IT experience.
Experience with Microsoft 365 applications and related productivity tools.
Proven ability to troubleshoot, analyze, and resolve problems.
Strong written communication, analytical, interpersonal, and organizational skills.
Ability to work independently with limited supervision and manage multiple priorities.

Mansioni

Provide technical support and problem resolution within a statewide AgriLife IT environment.
Deliver onsite and remote IT services across multiple offices and travel as needed.
Lead and coordinate support activities and document resolutions in ticketing systems.
Develop and maintain technical documentation, procedures, and knowledge resources.
Ensure security of data, systems, and applications and compliance with policies.