IT Professional II
Texas A&M Agrilife Extension Service
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Benefits offered by this job
Job summary
Texas A&M AgriLife Extension Service is seeking an IT Professional II to provide technical support and problem resolution across a statewide environment. The role combines on-site and remote service, with travel as needed to meet service demands.
The successful candidate will have an Associate's degree and at least one year of IT experience, strong Microsoft 365 knowledge, and excellent communication skills to support faculty, staff, and operations.
Qualifications
- Associate's degree or equivalent combination of education and experience.
- Minimum of one year of related IT experience.
- Experience with Microsoft 365 applications and related productivity tools.
- Proven ability to troubleshoot, analyze, and resolve problems.
- Strong written communication, analytical, interpersonal, and organizational skills.
- Ability to work independently with limited supervision and manage multiple priorities.
Responsibilities
- Provide technical support and problem resolution within a statewide AgriLife IT environment.
- Deliver onsite and remote IT services across multiple offices and travel as needed.
- Lead and coordinate support activities and document resolutions in ticketing systems.
- Develop and maintain technical documentation, procedures, and knowledge resources.
- Ensure security of data, systems, and applications and compliance with policies.
Skills
Education
Tools
Job description
IT Professional II (Agency)
Extension Information Technology Department
College Station, Texas
Job Type: Staff
Texas A&M AgriLife is comprised of the following Texas A&M University System members: Texas A&M AgriLife Extension Service, Texas A&M AgriLife Research College of Agriculture and Life Sciences at Texas A&M University, Texas A&M Forest Service, Texas A&M Veterinary Medical Diagnostic Laboratory. As the nation's largest most comprehensive agriculture program, Texas A&M AgriLife brings together a college and four state agencies focused on agriculture and life sciences within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, Texas A&M AgriLife is uniquely positioned to improve lives, environments and the Texas economy through education, research, extension and service.
The IT Professional II, operating under general supervision, performs technical support, analysis, and problem resolution within a statewide Texas A&M AgriLife environment as part of AgriLife Information Technology (AIT). The position supports faculty, staff, and operational systems across multiple offices, serving as a primary technical resource in addition to secondary support statewide. The role delivers IT services through a combination of onsite and remote support, including travel as required to meet service needs.
- troubleshooting and resolution of hardware
- software, application, system, and operational issues
- support and administration of specialized services and applications unique to AgriLife operations
- coordination of support activities and technical leadership in the development and implementation of solutions
- operate with significant independence, serve as a resource for other technical staff, and collaborate with AIT teams to maintain service continuity across a multi-office, multi-user environment
- manage and facilitate the resolution of complex requests for technical assistance
- documents service requests and resolutions utilizing approved ticketing systems
- analyze, prioritize, and manage multiple concurrent support activities and service demands
- develop, maintain, and improve technical documentation, procedures, and knowledge resources
- confer with and serve as a technical resource to other personnel in resolving procedural and technical issues
- develop resource estimates, implementation approaches, and progress reports for support and project activities
- ensure support activities are accurate and compliant with unit, project, and organizational quality standards
- provide support and coordination for network infrastructure activities
- coordinate or assist technical training, knowledge transfer, and professional development activities
- ensure the security of customer data, systems, and applications
- ensure compliance with applicable policies, rules, standards, and procedures
- coordinate and resolve hardware and software issues with vendor technical support
- install, upgrade, maintain, administer, and configure workstations and software
- may lead or participate in technical activities and provide progress reporting as part of a project team
- provide advanced technical support for multiple offices remotely or through onsite visits involving travel
- evaluate technologies, recommend improvements supporting operational and business needs
- serve as a technical resource and escalation point for supported locations
- perform other duties as assigned
- Associate's degree in applicable field or equivalent combination of education and experience
- One year of related experience in IT
- Knowledge of Microsoft 365 applications and related productivity technologies
- Demonstrated ability to perform troubleshooting, analysis, and problem resolution
- Excellent written communication, analytical, interpersonal, and organizational skills
- Ability to operate independently with limited onsite supervision
- Ability to prioritize and coordinate multiple competing technical demands
- Adaptability within a fast-paced and evolving technical environment
- Ability to multitask and work cooperatively with others
- Experience supporting, administering, and troubleshooting Windows operating systems
- Experience supporting, administering, and troubleshooting MacOS
- Working knowledge of network infrastructure concepts, services, and terminology
- Experience supporting multiple locations within a distributed technology environment
Pay Grade 67. Compensation is commensurate with the candidate's qualifications.
Flex Work Arrangements: This position requires on-site presence and is not eligible for remote work. Flexible work schedules may be available depending on the nature of the role.
Sponsorship: This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States and must not require sponsorship now or in the future.
- Health, dental, vision, life and long-term disability insurance (AgriLife contributes to premiums)
- 12–15 annual paid holidays
- Up to 8 hours/month sick leave and at least 8 hours/month vacation
- Automatic enrollment in the Teacher Retirement System of Texas
- Employee Wellness Initiative
- Access to ongoing professional development and training through Aspire, LinkedIn Learning, and internally developed programs
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer. The Texas A&M University System is one of the largest systems of higher education in the nation, with a statewide network of twelve universities, eight state agencies, a comprehensive health science center, Texas A&M-Fort Worth and Texas A&M-RELLIS. The A&M System is committed to providing an educational and work environment that is conducive to the personal and professional development of each employee. Each member institution provides equal opportunity and access to all students, employees and prospective employees.
External Applicants – Applicants not currently employed by a Texas A&M System member may search postings and apply for positions within one or more A&M System members by selecting the job posting. Internal Applicants – This site lists job postings throughout The Texas A&M System. It is intended for applicants not currently employed by a member of the system. Current employees should apply for jobs on the Internal Career site. The Texas A&M System is an Equal Opportunity/ Veterans/ Disability Employer.
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