IT Support Technician II — On-site & Remote

Intelligent Technical Solutions; Roseville (CA); Hybrid; USD 36,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certifcation

Supplemental Life Insurance

Supplemental Health Plans

Job summary

Intelligent Technical Solutions is recruiting a Technician II to provide both onsite and remote IT support, ensuring high-quality assistance for clients. You will handle OS, printer, and application issues, and support M365, Active Directory, and business apps like SAGE ERP and QuickBooks.

Ideal candidates have at least two years in a helpdesk role, strong customer service, and the ability to work full-time on-site with occasional after-hours coverage.

Qualifications

• Willing to work full-time on-site, at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting M365, Office Applications, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with MSPs is desirable; active IT certifications are a plus.

Responsibilities

• Resolve workstation OS issues and printer issues with minimal supervision.
• Provide both onsite and remote IT support for clients.
• Handle standard business application support and line-of-business apps like SAGE ERP and QuickBooks.
• Perform M365 administration and basic server/network troubleshooting.
• Respond to Quick Fix calls and participate in on-call rotation for after-hours support.

Skills

Windows and Mac OS troubleshooting

Customer service

Helpdesk experience

PC deployments/imaging

Basic networking

Active Directory

Education

Two years in Helpdesk support or similar role

Tools

MS Entra Admin Center

Microsoft 365 / M365

Office Applications

Backup software

Endpoint cybersecurity

Mobile device management

SAGE ERP

QuickBooks

Job description

Intelligent Technical Solutions is recruiting a Technician II to provide both onsite and remote IT support, ensuring high-quality assistance for clients. You will handle OS, printer, and application issues, and support M365, Active Directory, and business apps like SAGE ERP and QuickBooks.

Ideal candidates have at least two years in a helpdesk role, strong customer service, and the ability to work full-time on-site with occasional after-hours coverage.