IT Professional II

Agrilife; College Station (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Agrilife is seeking an IT Professional II to provide technical support and leadership across a statewide AgriLife IT environment. The role includes troubleshooting hardware, software, and systems, developing documentation, and coordinating with vendor support.

Travel to offices statewide may be required to meet service needs. The successful candidate will have an Associate's degree or equivalent, 1 year of IT experience, and strong knowledge of Microsoft 365 and collaboration tools.

Qualifications

• Associate degree or equivalent combination of education and experience.
• One year of related IT experience.
• Knowledge of Microsoft 365 applications and related productivity technologies.
• Excellent written communication, analytical, interpersonal, and organizational skills.
• Ability to operate independently with limited onsite supervision.

Responsibilities

• Provide technical support and problem resolution for hardware, software, and applications.
• Document service requests and resolutions in the ticketing system.
• Analyze and prioritize multiple support activities and service demands.
• Develop and maintain technical documentation and knowledge resources.
• Coordinate with vendor technical support for hardware and software issues.
• Install, upgrade, and administer workstations and software; provide on-site or remote support.
• Lead or participate in technical activities and project reporting when needed.
• Ensure data security and compliance with policies and procedures.
• Provide training and knowledge transfer to staff as needed.
• Travel as required to meet service needs.

Skills

Microsoft 365 applications

Troubleshooting

Documentation

Written communication

Analytical thinking

Interpersonal skills

Organizational skills

Education

Associate's degree or equivalent

Tools

Windows OS

MacOS

Network concepts

Job description

**Job Summary:** The IT Professional II, operating under general supervision, performs technical support, analysis, and problem resolution within a statewide Texas A&M AgriLife environment as part of AgriLife Information Technology (AIT). The position supports faculty, staff, and operational systems across multiple offices, serving as a primary technical resource in addition to secondary support statewide. The role delivers IT services through a combination of onsite and remote support, including travel as required to meet service needs. Responsibilities include troubleshooting and resolution of hardware, software, application, system, and operational issues. Support and administration of specialized services and applications unique to AgriLife operations. Coordination of support activities and technical leadership in the development and implementation of solutions. The position operates with significant independence, serves as a resource for other technical staff, and collaborates with AIT teams to maintain service continuity across a multi-office, multi-user environment. **Responsibilities:** * Manage and facilitate the resolution of complex requests for technical assistance.* Documents service requests and resolutions utilizing approved ticketing systems.* Analyze, prioritize, and manage multiple concurrent support activities and service demands.* Develop, maintain, and improve technical documentation, procedures, and knowledge resources.* Confer with and serve as a technical resource to other personnel in resolving procedural and technical issues.* Develop resource estimates, implementation approaches, and progress reports for support and project activities.* Ensure support activities are accurate and compliant with unit, project, and organizational quality standards.* Provide support and coordination for network infrastructure activities.* Coordinate or assist technical training, knowledge transfer, and professional development activities.* Ensure the security of customer data, systems, and applications.* Ensure compliance with applicable policies, rules, standards, and procedures.* Coordinate and resolve hardware and software issues with vendor technical support.* Install, upgrade, maintain, administer, and configure workstations and software.* May lead or participate in technical activities and provide progress reporting as part of a project team.* Provide advanced technical support for multiple offices remotely or through onsite visits involving travel.* Evaluate technologies, recommend improvements supporting operational and business needs.* Serve as a technical resource and escalation point for supported locations.* Perform other duties as assigned. **Required Qualifications:** * Associate's degree in applicable field or equivalent combination of education and experience.* One year of related experience in IT.* Knowledge of Microsoft 365 applications and related productivity technologies.* Demonstrated ability to perform troubleshooting, analysis, and problem resolution.* Excellent written communication, analytical, interpersonal, and organizational skills.* Ability to operate independently with limited onsite supervision.* Ability to prioritize and coordinate multiple competing technical demands.* Adaptability within a fast-paced and evolving technical environment.* Ability to multitask and work cooperatively with others. **Preferred Qualifications:** * Experience supporting, administering, and troubleshooting Windows operating systems.* Experience supporting, administering, and troubleshooting MacOS.* Working knowledge of network infrastructure concepts, services, and terminology.* Experience supporting multiple locations within a distributed technology environment. # **What You Need to Know** **Salary: Pay Grade 67.** Compensation is commensurate with the candidate’s qualifications. **Flex Work Arrangements:** This position requires **on-site presence** and is **not** eligible for remote work. Flexible work schedules may be available depending on the nature of the role.**Sponsorship:** This position is **not** eligible for employment visa sponsorship. Applicants must be authorized to work in the United States and must not require sponsorship now or in the future. **Benefits and Leave:*** Health, dental, vision, life and long-term disability insurance (AgriLife contributes to premiums)* 12–15 annual paid holidays* Up to 8 hours/month sick leave and at least 8 hours/month vacation* Automatic enrollment in the Teacher Retirement System of Texas* Employee Wellness Initiative* Access to ongoing professional development and training through Aspire, LinkedIn Learning, and internally developed programs # **How to Apply** Applications must include all job application data or a complete resume. Incomplete applications may be rejected. Applicants are encouraged to upload a resume or use LinkedIn to prepopulate application fields.**Required Documents:*** Resume* Cover Letter* List of ReferencesAll positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.Equal Opportunity/Veterans/Disability Employer.