IT Professional II

Texas A&M University System; College Station (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Texas A&M AgriLife Extension Service in College Station is seeking an IT Professional II to provide technical support, analysis, and problem resolution across a statewide AgriLife IT environment. The role serves as a primary technical resource, delivering services through a mix of onsite and remote support.

The position requires an Associate's degree or equivalent, at least one year of IT experience, and strong skills in Microsoft 365, troubleshooting, and clear communication.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• 1 year of related IT experience.
• Knowledge of Microsoft 365 applications and related productivity technologies.
• Ability to troubleshoot, analyze, and resolve problems.
• Excellent written communication, analytical, interpersonal, and organizational skills.
• Ability to operate independently with limited onsite supervision.
• Ability to prioritize and coordinate multiple technical demands.
• Adaptability in a fast-paced technical environment.
• Ability to multitask and work cooperatively with others.

Responsibilities

• Manage and facilitate resolution of complex technical requests.
• Document service requests and resolutions in ticketing systems.
• Analyze, prioritize, and manage multiple concurrent support activities.
• Develop, maintain, and improve technical documentation and procedures.
• Coordinate or serve as a technical resource for others in resolving issues.
• Provide advanced technical support for multiple offices remotely or onsite.
• Install, upgrade, maintain, configure workstations and software.
• Lead or participate in technical activities and provide progress reporting.

Skills

Microsoft 365

Troubleshooting

Written communication

Analytical skills

Interpersonal skills

Organizational skills

Independent work

Multi-tasking

Education

Associate's degree

Tools

Windows OS

MacOS

Network concepts

Job description

Job Title

IT Professional II

Agency

Texas A&M Agrilife Extension Service

Department

Extension Information Technology

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

About Texas A&M AgriLife

Texas A&M AgriLife is comprised of the following Texas A&M University System members:Texas A&M Agrilife Extension ServiceTexas A&M Agrilife ResearchCollege of Agriculture and Life Sciences at Texas A&M UniversityTexas A&M Forest ServiceTexas A&M Veterinary Medical Diagnostic Laboratory

As the nation's largest most comprehensive agriculture program, Texas A&M AgriLife brings together a college and four state agencies focused on agriculture and life sciences within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, Texas A&M AgriLife is uniquely positioned to improve lives, environments and the Texas economy through education, research, extension and service.

Click here to learn more about joining AgriLife!

Position Information

Job Summary: The IT Professional II, operating under general supervision, performs technical support, analysis, and problem resolution within a statewide Texas A&M AgriLife environment as part of AgriLife Information Technology (AIT). The position supports faculty, staff, and operational systems across multiple offices, serving as a primary technical resource in addition to secondary support statewide. The role delivers IT services through a combination of onsite and remote support, including travel as required to meet service needs. Responsibilities include troubleshooting and resolution of hardware, software, application, system, and operational issues. Support and administration of specialized services and applications unique to AgriLife operations. Coordination of support activities and technical leadership in the development and implementation of solutions. The position operates with significant independence, serves as a resource for other technical staff, and collaborates with AIT teams to maintain service continuity across a multi-office, multi-user environment.

Responsibilities

• Manage and facilitate the resolution of complex requests for technical assistance.
• Documents service requests and resolutions utilizing approved ticketing systems.
• Analyze, prioritize, and manage multiple concurrent support activities and service demands.
• Develop, maintain, and improve technical documentation, procedures, and knowledge resources.
• Confer with and serve as a technical resource to other personnel in resolving procedural and technical issues.
• Develop resource estimates, implementation approaches, and progress reports for support and project activities.
• Ensure support activities are accurate and compliant with unit, project, and organizational quality standards.
• Provide support and coordination for network infrastructure activities.
• Coordinate or assist technical training, knowledge transfer, and professional development activities.
• Ensure the security of customer data, systems, and applications.
• Ensure compliance with applicable policies, rules, standards, and procedures.
• Coordinate and resolve hardware and software issues with vendor technical support.
• Install, upgrade, maintain, administer, and configure workstations and software.
• May lead or participate in technical activities and provide progress reporting as part of a project team.
• Provide advanced technical support for multiple offices remotely or through onsite visits involving travel.
• Evaluate technologies, recommend improvements supporting operational and business needs.
• Serve as a technical resource and escalation point for supported locations.
• Perform other duties as assigned.

Required Qualifications

• Associate's degree in applicable field or equivalent combination of education and experience.
• One year of related experience in IT.
• Knowledge of Microsoft 365 applications and related productivity technologies.
• Demonstrated ability to perform troubleshooting, analysis, and problem resolution.
• Excellent written communication, analytical, interpersonal, and organizational skills.
• Ability to operate independently with limited onsite supervision.
• Ability to prioritize and coordinate multiple competing technical demands.
• Adaptability within a fast-paced and evolving technical environment.
• Ability to multitask and work cooperatively with others.

Preferred Qualifications

• Experience supporting, administering, and troubleshooting Windows operating systems.
• Experience supporting, administering, and troubleshooting MacOS.
• Working knowledge of network infrastructure concepts, services, and terminology.
• Experience supporting multiple locations within a distributed technology environment.

What You Need to Know

Salary: Pay Grade 67. Compensation is commensurate with the candidate's qualifications.

Flexible work schedules may