IT Personal Computer Specialist

Coppin State University; Baltimore (MD); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Retirement plan

Paid leave

Job summary

Coppin State University is seeking an IT Personal Computer Specialist to troubleshoot and support client systems, including hardware and software across desktop and mobile devices. You will install, configure, and maintain OS and network connections, and manage daily tasks through an automated help desk system.

Responsibilities include deployment, remote assistance, and coordination with other departments. A Bachelor's degree in IT/CS and 1 year of Help desk and networking experience are

Qualifications

• Bachelor’s degree in Information Technology, Computer Science or closely related field.
• 1 year of Help desk experience.
• 1 year of installing, configuring, and troubleshooting client systems software and hardware in a networked environment using Windows 11.
• 1 year of Microsoft Office experience.
• 1 year of Microsoft 365 (Office 365) environment.
• 1 year of working in a routed network environment.
• 1 year of working in a wireless network environment.

Responsibilities

• Troubleshoot, support and resolve client systems over the phone and in person.
• Support client systems’ hardware and software including desktop and mobile devices, scanners, printers and peripherals.
• Install, configure and troubleshoot client systems’ network connections in Windows 11 Enterprise.
• Set up and install new client devices and peripherals to meet users’ expectations.
• Accept daily assignments using an Automated Help Desk system.
• PC deployment including lifting and carrying PCs and monitors up to 20 lbs.
• Troubleshoot and support virtual desktops.
• Coordinate with other departments to resolve client issues.

Skills

Help desk

Windows 11

Remote desktop

Microsoft Office

Microsoft 365

Networked environment

Troubleshooting

Communication

Education

Bachelor's degree in IT/CS

Tools

Ivanti (Heat)

Job description

Job Posting:

JR101399 IT Personal Computer Specialist (Open)

Department:

Digital User Experience Team, PM

Position Type:

Regular

Open Date:

09-22-2026

Close Date:

10-13-2026

Salary

$55,000 Annually

Job Description:

Coppin State University Information Technology Division (ITD) keepsCoppin at the cutting edge of 21st century technology. Coppin StateUniversity is a model urban, residential liberal arts universitylocated in the northwest section of the City of Baltimore thatprovides academic programs in the arts and sciences, teachereducation, nursing, graduate studies, and continuingeducation.

Responsibilities:

• Troubleshoot, support and resolve client systems over the phoneand in person.
• Support client systems’ hardware and software includingdesktop, mobile devices, scanners, printers and otherperipherals.
• Providing software and hardware troubleshooting, maintenanceand support, installing software and hardware, installing andconfiguring OS based on the current IT policies.
• Setting up and installing new client devices and peripherals tomeet users’ expectations and configuring client devices fornetworks.
• Accept his/her daily assignments using an Automated Help Desksystem.
• Install, configure, and troubleshoot client systems’ networkconnections in a Windows 11 Enterprise.
• PC deployment that includes lifting and carrying PCs andmonitors weighing up to 20-lbs.
• Troubleshoot, support and resolve virtual desktops.
• Working with other departments to resolve client issues
• Position reports to the Director of the Digital User ExperienceTeam and will be required to perform other related duties asassigned.

Minimum Qualifications:

EDUCATION

• Bachelor’s degree in Information Technology, Computer Scienceor a closely related field required.

EXPERIENCE

• 1 year of Help desk experience.
• 1 year of installing, configuring, and troubleshooting clientsystems software and hardware in a networked environment usingWindows 11.
• 1 year of Microsoft Office experience.
• 1 year of experience in Microsoft 365 (Office 365)environment.
• 1 year of working in a routed network environment.
• 1 year of working in a wireless network environment.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work under pressure and meet deadlines and duedates.
• Excellent communication skills, both written and oral.
• Ability to work in a team and collaborative environment.
• Ability to be innovative and efficient in solvingproblems.
• Ability to maintain and manage IT systems.
• Knowledge of providing support to clients through remotedesktop and experience in applying software updates and patches todomain computers.
• Knowledge of Ivanti (Heat) ticketing software is preferred
• Knowledge of anti-virus and malware software is preferred.
• Knowledge of modern disk imaging software is preferred.
• Knowledge of an enterprise-wide digital signage software suiteis preferred.
• Knowledge and troubleshooting of audio/visual technology inlearning spaces in preferred.

Additional Job Information:

BENEFITS SUMMARY

Coppin State University offers a competitive benefits package toinclude health insurance options (medical, dental, vision), lifeand disability insurance, retirement plan contributions, as well aspaid leave and federal holidays for all regular employees. Pleasesee the link below to view the benefits that Coppin StateUniversity has to offer.

https://www.coppin.edu/benefits

E-VERIFY STATEMENT

This agency participates in the E-Verify system for verification ofcitizenship and employment authorization.

Coppin State University is an Equal Opportunity/Affirmative Actionemployer. All qualified applicants will receive consideration foret...–...(continued verbatim text) ...