IT Personal Computer Specialist

UM27 Coppin State University (CSU); United States; On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health insurance options

Retirement plan contributions

Paid leave and federal holidays

Job summary

Coppin State University IT is seeking a JR101399 IT Personal Computer Specialist to troubleshoot, support, and configure client systems across Windows environments. The role supports desktops, mobile devices, printers, and peripherals, with duties including hardware/software installs and network configurations.

At least 1 year in a help desk and in a wired/wireless network setting is expected, with daily ticketing through the help desk system. BS in IT/CS or related field required.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science or a closely related field.
• 1 year of Help desk experience.
• 1 year of installing, configuring, and troubleshooting client systems software and hardware in a networked environment using Windows 11.
• 1 year of Microsoft Office experience.
• 1 year of Microsoft 365 (Office 365) environment.
• 1 year of working in a routed network environment.
• 1 year of working in a wireless network environment.

Responsibilities

• Troubleshoot, support and resolve client systems over the phone and in person.
• Support client systems’ hardware and software including desktop, mobile devices, scanners, printers and other peripherals.
• Providing software and hardware troubleshooting, maintenance and support, installing software and hardware, Installing and configuring OS based on the current IT policies.
• Setting up and installing new client devices and peripherals to meet users’ expectations and configuring client devices for networks.
• Accept his/her daily assignments using an Automated Help Desk system.
• Install, configure, and troubleshoot client systems’ network connections in a Windows 11 Enterprise.
• PC deployment that includes lifting and carrying PCs and monitors weighing up to 20-lbs.
• Troubleshoot, support and resolve virtual desktops.
• Working with other departments to resolve client issues
• Position reports to the Director of the Digital User Experience Team and will be required to perform other related duties as assigned.

Skills

Help desk

Windows 11

Microsoft Office

Microsoft 365

Network basics

Remote support

Ivanti Heat

Antivirus software

Disk imaging

Digital signage

Education

Bachelor's degree in IT/CS or related

Tools

Ivanti (Heat) ticketing

Job description

Job Posting: JR101399 IT Personal Computer Specialist (Open) Department: Digital User Experience Team, PM Position Type: Regular Open Date: 09-22-2026 Close Date: 10-13-2026 $55,000 Annually

Coppin State University Information Technology Division (ITD) keeps Coppin at the cutting edge of 21st century technology. Coppin State University is a model urban, residential liberal arts university located in the northwest section of the City of Baltimore that provides academic programs in the arts and sciences, teacher education, nursing, graduate studies, and continuing education.

Responsibilities

• Troubleshoot, support and resolve client systems over the phone and in person.
• Support client systems’ hardware and software including desktop, mobile devices, scanners, printers and other peripherals.
• Providing software and hardware troubleshooting, maintenance and support, installing software and hardware, installing and configuring OS based on the current IT policies.
• Setting up and installing new client devices and peripherals to meet users’ expectations and configuring client devices for networks.
• Accept his/her daily assignments using an Automated Help Desk system.
• Install, configure, and troubleshoot client systems’ network connections in a Windows 11 Enterprise.
• PC deployment that includes lifting and carrying PCs and monitors weighing up to 20-lbs.
• Troubleshoot, support and resolve virtual desktops.
• Working with other departments to resolve client issues
• Position reports to the Director of the Digital User Experience Team and will be required to perform other related duties as assigned.

Minimum Qualifications

EDUCATION Bachelor’s degree in Information Technology, Computer Science or a closely related field required.

EXPERIENCE

• 1 year of Help desk experience.
• 1 year of installing, configuring, and troubleshooting client systems software and hardware in a networked environment using Windows 11.
• 1 year of Microsoft Office experience.
• 1 year of experience in Microsoft 365 (Office 365) environment.
• 1 year of working in a routed network environment.
• 1 year of working in a wireless network environment.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work under pressure and meet deadlines and due dates.
• Excellent communication skills, both written and oral.
• Ability to work in a team and collaborative environment.
• Ability to be innovative and efficient in solving problems.
• Ability to maintain and manage IT systems.
• Knowledge of providing support to clients through remote desktop and experience in applying software updates and patches to domain computers.
• Knowledge of Ivanti (Heat) ticketing software is preferred
• Knowledge of anti-virus and malware software is preferred.
• Knowledge of modern disk imaging software is preferred.
• Knowledge of an enterprise-wide digital signage software suite is preferred.
• Knowledge and troubleshooting of audio/visual technology in learning spaces in preferred.

Benefits Summary

• health insurance options (medical, dental, vision)
• life and disability insurance
• retirement plan contributions
• as well as paid leave and federal holidays for all regular employees.

Please see the link below to view the benefits that Coppin State University has to offer. https://www.coppin.edu/benefits

E-VERIFY STATEMENT

This agency participates in the E-Verify system for verification of citizenship and employment authorization.

Coppin State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, ethnicity, national origin, ancestry, religion, gender, sexual orientation, gender identity, genetic information, marital status, pregnancy, age, disability status or veteran status.

View the EEOC Know Your Rights poster for more information regarding your rights under the law.

If you experience difficulties utilizing the online application system or you require reasonable accommodations during any part of the pre-employment process, please contact Human Resources at [e-mail].

Please note that only inquiries regarding a request for reasonable accommodation or system issues will be responded to when contacting this e-mail account.

Reasonable accommodation will be considered on a case-by-case basis.

Coppin State University is a fully accredited institution and a member of the University System of Maryland. Founded in 1900, Coppin, a Historically Black Institution in a dynamic urban setting, serves a multi-generational student population and provides education opportunities while promoting lifelong learning. The university fosters leadership, social responsibility, civic and community engagement, cultural diversity and inclusion, and economic development. Coppin offers 36 Bachelor's, 13 Master's degree programs and 1 Doctoral degree program.