Desktop Support Technician

Howard University; Washington (District of Columbia); On-site; USD 73,000 - 80,000; Full time

Benefits offered by this job

Health insurance

PTO & holidays

403(b) with company match

Tuition reimbursement

Flexible work arrangements

Commuter benefits

Job summary

Howard University seeks an IT Support Specialist to provide on-site assistance to students, faculty, and staff for software and hardware issues in the College of Pharmacy and Center of Excellence. You will maintain servers/workstations, support Echo360 and Canvas LMS, and manage classroom technology.

Responsibilities include daily on-site support, system checks, device configuration, training users, and documenting issues in the ticketing system, with a focus on reliable technology to enable

Qualifications

• Bachelor's degree in Computer Science or related field required.
• Two years’ experience in technical computer support and networking preferred.
• Equivalent combination of education and experience considered.

Responsibilities

• Provide on-site IT support for students, faculty and staff.
• Maintain College of Pharmacy servers and workstations.
• Assist with Echo360 and Canvas LMS administration and training.
• Install, configure, and repair servers, hardware and peripherals.
• Document issues and resolutions in the ticketing system.
• Develop work plans and ensure timely project completion.

Skills

Windows Server

Network management

IT support

Customer service

Education

Bachelor's degree in Computer Science

Tools

Echo360

Canvas LMS

Job description

Here is what we offer:

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match
• Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us!

https://hr.howard.edu/benefits-wellness

BASIC FUNCTION:

Under general supervision, the incumbent will perform information technology duties and functions of varying responsibility, complexity, and variety to provide assistance to students, faculty, and staff with computer software and hardware in the Howard University College of Pharmacy and Center of Excellence.

NATURE AND SCOPE:

Internal contacts include administrators, faculty, students, and staff of the department and University. External contacts include vendors, visitors, and the general public.

PRINCIPAL ACCOUNTABILITIES:

• Under general supervision, the incumbent will perform information technology duties and functions of varying responsibility, complexity, and variety to assist students, faculty, and staff with computer software and hardware in the Howard University College of Pharmacy and Center of Excellence.
• Internal contacts include administrators, faculty, students, and staff of the department and University. External contacts include vendors, visitors, and the general public.
• Manages and maintains College of Pharmacy servers and workstations.
• Provides daily technical support on site to faculty, staff, and students.
• Perform weekly checks on Rooms; CCH-207, Annex III-117, and COM-3210, to make sure ALL systems are working and functioning well, and report any issues related to
• Technology and/or Facility to the appropriate office and be sure to follow up periodically until the problems are fixed.
• Install, configure, troubleshoot, diagnose, repair, and upgrade servers, computer hardware, and peripheral devices such as monitors, keyboards, printers.
• Install and manage approved software packages such as operating systems, word processing, spreadsheet, or other professional programs onto School of Pharmacy servers, laptops, and workstations
• Serve in a helpdesk capacity for faculty and students, including ExamSoft installation, upgrade, and troubleshooting during exams.
• Provide training and instruction to faculty, staff, and students on the usage of College of Pharmacy equipment
• Assist users with multimedia presentations and equipment
• Document any issues reported and the resolution of these issues in the ticketing database for historical reference.
• Develop work plans for projects, set deadlines, and ensure timely and effective completion of projects for overall customer satisfaction.
• Maintain up-to-date knowledge of products, trends, and/or services, while adhering to help desk policies and procedures.
• Work effectively with cross-functional teams to define technical requirements, identify and resolve issues.
• Scheduling arrangements for technology office equipment setup.
• Report major networking and equipment problems to the Howard University information technology department
• Communicate with equipment vendors regarding maintenance contracts and upgrade projects.
• Conduct yearly budget cost analysis for specific technology projects, services, and products needed for continuous investment in technology improvements.
• Administer and manage echo 360(software platform) accounts for faculty and students.
• Train faculty and students on the use of Echo 360 and the Canvas LMS system
• Perform other related duties as assigned.

CORE COMPETENCIES:

• Knowledge of Windows Server environment, hardware maintenance, network management, IT networking, software/hardware installation and troubleshooting. Technical and user support, network troubleshooting, problem resolution, router and switcher installation and configuration. Experience using current Desktop Operating Systems.
• Versed in Web Technology and database administration.
• Familiar with Smart Board technology and able to provide computer demonstrations and configure notebooks.
• Ability to train others in the use of equipment and software; communicate effectively within a diverse population; read and interpret technical documentation; organize work efficiently; and provide a high level of customer service and professionalism.

MINIMUM REQUIREMENTS:

• Bachelor's degree in Computer Science or related field (Networking administration, Information Systems, Computer Technology).
• Two years’ experience in technical computer support, networking, and web application design preferred
• Candidates with an equivalent combination of education and experience will be considered.

Compliance Salary Range Disclosure

Expected Pay Range: $72,727 - $80,000