Desktop IT Support Specialist — Windows 11 & Networking

UM27 Coppin State University (CSU); United States; On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health insurance options

Retirement plan contributions

Paid leave and federal holidays

Job summary

Coppin State University IT is seeking a JR101399 IT Personal Computer Specialist to troubleshoot, support, and configure client systems across Windows environments. The role supports desktops, mobile devices, printers, and peripherals, with duties including hardware/software installs and network configurations.

At least 1 year in a help desk and in a wired/wireless network setting is expected, with daily ticketing through the help desk system. BS in IT/CS or related field required.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science or a closely related field.
• 1 year of Help desk experience.
• 1 year of installing, configuring, and troubleshooting client systems software and hardware in a networked environment using Windows 11.
• 1 year of Microsoft Office experience.
• 1 year of Microsoft 365 (Office 365) environment.
• 1 year of working in a routed network environment.
• 1 year of working in a wireless network environment.

Responsibilities

• Troubleshoot, support and resolve client systems over the phone and in person.
• Support client systems’ hardware and software including desktop, mobile devices, scanners, printers and other peripherals.
• Providing software and hardware troubleshooting, maintenance and support, installing software and hardware, Installing and configuring OS based on the current IT policies.
• Setting up and installing new client devices and peripherals to meet users’ expectations and configuring client devices for networks.
• Accept his/her daily assignments using an Automated Help Desk system.
• Install, configure, and troubleshoot client systems’ network connections in a Windows 11 Enterprise.
• PC deployment that includes lifting and carrying PCs and monitors weighing up to 20-lbs.
• Troubleshoot, support and resolve virtual desktops.
• Working with other departments to resolve client issues
• Position reports to the Director of the Digital User Experience Team and will be required to perform other related duties as assigned.

Skills

Help desk

Windows 11

Microsoft Office

Microsoft 365

Network basics

Remote support

Ivanti Heat

Antivirus software

Disk imaging

Digital signage

Education

Bachelor's degree in IT/CS or related

Tools

Ivanti (Heat) ticketing

Job description

Coppin State University IT is seeking a JR101399 IT Personal Computer Specialist to troubleshoot, support, and configure client systems across Windows environments. The role supports desktops, mobile devices, printers, and peripherals, with duties including hardware/software installs and network configurations.

At least 1 year in a help desk and in a wired/wireless network setting is expected, with daily ticketing through the help desk system. BS in IT/CS or related field required.