IT Desktop Support Coordinator Lead

UM01 University of Maryland College Park (UMCP); United States; On-site; USD 116,160 - 139,392; Full time

Job summary

University of Maryland, College Park is seeking an experienced IT Systems Specialist to deploy, manage, and secure Windows and Mac environments across AD, standalone, and hybrid setups. You will leverage JAMF for MacOS, automate processes, and implement system enhancements while coordinating patches and deployments.

Strong communication, leadership, and project management are essential, along with the ability to mentor staff and deliver initiatives on schedule.

Qualifications

• Bachelor’s degree is required.
• Seven years of professional IT infrastructure experience.
• Strong communication and stakeholder management skills.
• Ability to manage projects and mentor team members.
• Proven delivery of technical initiatives on time.

Responsibilities

• Deploy, integrate, configure Windows and Mac OS in AD, standalone, and hybrid environments.
• Manage MacOS with JAMF and Mac scripting.
• Automate desktop management with programming/scripting.
• Plan and implement system enhancements and deploy applications.
• Patch management and packaging with scripting.
• Leverage AD, JAMF, VDI, Azure, Intune, Office 365, AWS, and OMS for secure operations.
• Provide conference room AV support as needed.
• Test and supervise OS updates, patches, and deployments.
• Remediate security vulnerabilities on endpoints.
• Work in ServiceNow to resolve incidents within SLA.

Skills

Communication

Leadership

Mentorship

Project management

Problem solving

Training

Stakeholder management

Time management

Education

Bachelor's degree

Jamf Certification

Microsoft Certification

Tools

Active Directory

JAMF

VDI

BitLocker

Microsoft Azure

Intune

Office 365

AWS

OMS

ServiceNow

Job description

Job Responsibilities

• Deploy, integrate, configure, and secure Microsoft Windows Desktop and Mac operating systems in Active Directory, standalone, and hybrid environments (on-premises and cloud-based).
• Manage and maintain Mac operating systems, including in-depth use of JAMF and Mac scripting for effective configuration and management.
• Automate desktop management processes using programming and scripting languages to streamline operations and increase efficiency.
• Plan, develop, and implement system enhancements, incorporating new features for Windows Desktop and Mac operating systems, and deploy new applications and services as needed.
• Manage patch updates and create application deployment packages, including scripting, re-packaging, and automating deployment/remediation processes.
• Utilize expertise with MacOS, JAMF, VDI, scripting, BitLocker, Active Directory,Microsoft Azure, InTune, Office 365, OMS, and Amazon Web Services to optimize system performance and ensure secure operations.
• Conference room technology support includes AV equipment, projectors, and other necessary accessories.
• Test, plan, and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
• Ability to remediate security vulnerabilities in managed endpoints.
• Work within an incident management system (I.E., ServiceNow) to resolve service-impacting problems within the established SLA timelines, communicating well with end-users and co-workers throughout the process.

This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.

May be required to work evenings, nights, weekends, or different shifts for extended periods.

Physical Demands

Predominantly operates in an office environment. Some periods may be spent in computer rooms for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of server equipment.

Licenses/Certifications

Posession of a valid driver’s license is required.

Minimum Qualifications

• Bachelor’s degree from an accredited college or university.
• Seven (7) years of professional experience supporting the operations, maintenance, and administration of information technology infrastructure.
• Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education.
• Excellent written and oral communication skills with the capability of adapting communication style to different audiences.
• Ability to independently prioritize and execute advanced support and feature requests in area of expertise.
• Skilled in overseeing IT projects and associated team members with a primary focus is on the execution and delivery of technical initiatives.
• Ability to lead presentations and training with large groups.
• Proven track records for quickly learning new technologies up and to the point of being a subject matter expert.
• Able to organize and provide significant mentorship to project team members.
• Skilled in solving problems of high complexity both independently and with other team members.
• A demonstrated commitment to customer service and adept stakeholder management.
• Provides leadership and helps bridge the gap between team manager and team members on technical topics.
• Ability to effectively manage workload and delivery assignments on time.
• Skilled in the use of office productivity software such as Office 365 or Google Workspaces.
• Subject matter expert in at least two (2) technical areas.

Additional Job Details Preferences

• Experience deploying, integrating, configuring, and securing Microsoft Windows Desktop and Mac operating systems in an Active Directory, and standalone environments as well as hybrid environments (on-premises and cloud-based).
• Experience in, and in-depth knowledge of, the Mac operating system, JAMF, and Mac scripting.
• Experience automating processes using programming/scripting languages for desktop management.
• Experience performing systems planning and development to include new features in the Windows Desktop & Mac operating systems and the ability to deploy new applications and services.
• Experience with patch management and development of application deployment packages including scripting, application re-packaging, and automated deployment/remediation.
• Experience with MacOS, JAMF, VDI, scripting, BitLocker, Microsoft Azure, Intune, Office 365, OMS, and Amazon Web Services.

Licenses/Certifications

• Drivers license (Required)
• Jamf Certification (Preferred)
• Microsoft Certification (Preferred)

Work location & Telework

Please note that all positions within the Division of Information Technology (DIT) have an in person component with expected time in our College Park, MD location per week. Telework is not a guaranteed work arrangement.

Visa Sponsorship Information

DIT will not sponsor the successful candidate for work authorization in the United States now or in the future. F1 STEM OPT support is not available for this position.

Remote Work

This position may be eligible for some telework, but that will be dependent on projects and needs of the project/department. There will be a regular in-office requirement.

Job Outcome

Posting Close Date: Open Until Filled

Salary & Benefits

Department DIT-EE-Platform Services Worker Sub-Type Staff Regular Salary Range $116,160.00 - $139,392.00

Benefits Summary For more information on Regular Exempt benefits, select this link.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice

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University Profile

The University of Maryland, College Park is the state's flagship university and one of the nation's preeminent public research universities. A global leader in research, entrepreneurship and innovation, the university is home to more than 40,700 students, 14,000 faculty and staff, and 388,000 alumni all dedicated to the pursuit of Fearless Ideas. Located just outside Washington, D.C., we discover and share new knowledge every day through our renowned research enterprise and programs in academics, the arts and athletics. And we are committed to social entrepreneurship as the nation’s first “Do Good” campus.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice

Resources Learn how military skills translate to civilian opportunities with O*Net Online