Computer Solutions Technician III

PeopleAdmin, Inc.; Columbia (MD); On-site; USD 52,000 - 68,000; Full time

Job summary

Howard Community College is seeking a Computer Solutions Technician III to create and implement desktop solutions for users across campus. You will research secure endpoint computing, install hardware/software, and diagnose desktop problems in classrooms, labs, and remote settings.

Responsibilities include managing desktop images, deploying software via ConfigMgr, training staff, and collaborating with the Network and Server Groups while maintaining security and reliability.

Qualifications

• Associates’ Degree in CS or related, plus 3 years in technical computer field.
• A+ and Network+ certifications required.
• Strong knowledge of Windows desktop OS and Microsoft Office.
• Imaging programs and automated deployment tools knowledge.
• Scripting experience with PowerShell or VBScript.
• Experience with virtual environments and Active Directory.

Responsibilities

• Provide desktop support to faculty, staff and students.
• Remediate vulnerabilities Monthly; update configurations as needed.
• Create and deploy desktop solutions using imaging, scripting, and GPO.
• Manage desktop images and ConfigMgr deployment workflows.
• Coordinate repair or replacement of desktop equipment and software.
• Assist with cabling, PBX and network connectivity as needed.

Skills

A+ Certified

Network+

PowerShell scripting

VBScript

Active Directory

ConfigMgr deployment

Virtual environments

Group Policy

PBX administration

Windows desktop OS

Education

Associate degree in CS or related

Microsoft certification / training

Tools

ConfigMgr

PowerShell

VBScript

Group Policy (GPO)

Active Directory

Job description

Howard Community College ( HCC ) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Position Title

Position Title Computer Solutions Technician III

FLSA

FLSA Non-Exempt

FT/PT

FT/PT Full Time

Hours Per Week 37.5

Work Schedule

Work Schedule M-F 11AM-7:30 PM

Grade

Grade 11

Compensation Range

Compensation Range $26.56-34.91 hourly

Summary

Create and implement desktop solutions for individual users, workgroups and college wide as necessary. Research new applications and solutions to insure secure computing at the end-points. Install new desktop hardware and software. Diagnose and correct desktop problems in remote laptops, classrooms, event setup, AV equipment’s, and conference room. Desktop is defined as all classroom and remote system, and peripherals. Repair equipment and resolve any and all desktop software problems. Maintain network connectivity for all classroom and remote equipment. Create and update desktop images as needed. Assist as necessary both the Network and Server Groups. Act as the on campus subject matter expert for classroom and remote systems.

• Support faculty, staff and students in the use of desktop equipment and software including virus removal.
• Remediate vulnerability on a monthly base by updating and changing configuration as needed
• Create and implement desktop solutions using various tools available such as but not limited to scripting, group policy, and third party applications.
• Manage the day to day activities of any desktop interns when the Computer Solutions Manager is not available.
• Perform diagnostics on desktop equipment and software.
• Coordinate repair or replacement of desktop equipment and software.
• Maintain parts and software inventory
• Assign/reserve IP addresses and ranges, maintain MAC address filters.
• Create and train others to maintain staff desktop, laptop and tablet images, develop scripts to automate installs and task sequences.
• Approve security updates, revoke problematic patches and integrate third-party software patching.
• Manage adjunct and shared workspaces using image freeze technology.
• Manage conference room systems, desktop, projector and other related AV equipment.
• Support remote laptop deployment as needed
• Train faculty and staff as necessary.
• Exercise process improvement through the college’s performance improvement system. PDCA
• Manage various contractors as needed.
• Offer technology services and solutions for functional areas during events as needed. ( BOT )
• Install and test desktop equipment and software.
• Create and train others on system images using ConfigMgr deployment image capture
• Deploy software using ConfigMgr
• Deploy software settings using GPO
• Manage M365 settings for users for onedrive and Teams
• Assist with cabling throughout the college campus including data and telephone.
• Evaluate all desktop equipment to determine hardware and software compatibility.
• Diagnose and resolve network connectivity problems throughout the college campus.
• Configure and perform all MACs for the college PBX systems.
• Advanced troubleshooting of PBX issues as needed.
• Ability to perform account management in Active Directory.
• Perform account management within the identity services environment.
• Maintain or assist Server Group (SG) with maintaining Desktop Group (DG) application, print, imaging, DHCP , WSUS , servers (physical and virtual) and associated storage devices, including equipment and software installation, upgrades, and patching.
• Perform tier 1 and tier 2 services
• Account for all core work in the call tracking database.
• Provide status reports to management.
• Perform other duties as assigned.

Experience Required

• Associates’ Degree in CS or related program and 3 years of experience in technical computer field required or Microsoft certification/training with 5 years of direct experience in the field or an approved combination of education, training, and experience with 9 years of directly related work experience.
• A+ Certified and Network+ required.
• Detailed functional knowledge of current Microsoft Windows desktop operating systems and Microsoft application suites
• Detailed functional knowledge with imaging programs.
• Detailed functional knowledge with automated deployment tools of Microsoft software/OS
• Detailed knowledge of current desktop equipment hardware. Working knowledge of Power Shell and/or Visual Basic for scripting.
• Working knowledge of virtual environments.
• Working knowledge of Ethernet networking protocols.
• Detailed knowledge of domain naming systems.
• Detailed knowledge of Microsoft Active Directory.

OTHER REQUIREMENTS

• Ability to maintain strict confidentiality.
• Ability to communicate effectively, both verbally and in writing.
• Regular attendance is a requirement of this job.
• Performs all duties while considering the impact of any actions on the college’s sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.

Minimum and Preferred Qualifications

Lifting computers, peripherals, and simulation equipment up to 25-lbs. from the ground to 5 feet. Transporting computer, peripherals and simulation equipment up to 100 lbs. on carts. Moving furniture to access computer and peripherals equipment.
Work areas sometimes include close quarters such as closets, ceilings and crawl spaces.
Occasional overtime required.
Hours-as assigned, including the possibility of evening or weekend coverage.
May occasionally travel to other HCC campus sites.

Supervisory Position?

Supervisory Position? No

Division

Division Information Technology

Department

Department Student Computer Support

Posting Number

Posting Number B633P

Number