Computing Support Specialist

J Sargeant Reynolds Community College; Virginia (MN); On-site; USD 29,000 - 34,000; Part time

Job summary

J. Sargeant Reynolds Community College is seeking a Computing Support Specialist to provide Tier I and II walk-up and remote helpdesk support for students, faculty, and staff. You will diagnose hardware and software issues and assist with classroom technology and audiovisual systems.

The role requires strong customer service, clear communication, and the ability to document solutions in ticketing systems. A HS diploma or GED with IT-related education is preferred, with an associate degree or

Qualifications

• Install, configure, maintain, troubleshoot, and support Windows operating systems and Microsoft products in a desktop environment; Apple support experience is desirable.
• Diagnose and resolve hardware/software problems in desktops, laptops, peripherals, and related equipment.
• Provide support for classroom technology, audiovisual systems, and instructional technology.
• Deliver effective customer service to students, faculty, and staff via in-person, phone, email, and chat.
• Communicate clearly and collaborate with diverse teams and vendors.
• Document issues and resolutions in ticketing systems accurately.
• Work independently and prioritize multiple requests while maintaining high service levels.
• Physically handle items up to 50 pounds as needed.

Responsibilities

• Provide Tier I and II walk-up technical support to students, faculty, and staff; handle password resets and remote troubleshooting.
• Offer Tier I/II support for computers, classroom tech, audiovisual systems, and related hardware/software.
• Diagnose, install, configure, maintain, and repair computer hardware, software, and peripherals.
• Perform software updates, patches, and routine maintenance on supported systems and devices.
• Maintain operational readiness through preventive maintenance and coordination with vendors.
• Monitor classroom technology availability and readiness per the college schedule.
• Provide training and guidance to faculty and staff on technology usage.
• Document all issues, steps, and resolutions in the ticketing system.

Skills

Windows support

Apple support

Hardware repair

Classroom technology

Customer service

Documentation

Communication

Independent work

Physical ability

Education

HS Diploma or GED

Associate degree in information technology

Computing certifications

Job description

Computing Support Specialist

Posting Details

Working Title: Computing Support Specialist

Role Title: Info Technology Specialist I

Role Code: 39111-SW

FLSA: Nonexempt

Pay Band: 04

Position Number: 283W0970

Agency: J. Sargeant Reynolds Community College

Division: J. Sargeant Reynolds Community College (Div)

Work Location: Henrico - 087

Hiring Range: $20.75 - $24.75

Emergency/Essential Personnel: No

EEO Category: N-No EEO-4 Reporting

Full Time or Part Time: Part Time

Telework options: Telework options are subject to change based on business needs

Work Schedule: As determined by the supervisor.

Sensitive Position: No

Job Description

Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.

1. Provide Tier I and Tier II walk-up technical support to students, faculty, and staff, diagnosing and resolving hardware, software, and technology-related issues. Provide additional Tier I Help Desk support by telephone, email, and chat, including password resets, remote troubleshooting, software installation, ticket documentation, and escalation of complex issues to Tier II support.
2. Provide Tier I and Tier II technical support for computers, classroom technology, instructional technology, audiovisual systems, and related hardware and software used by students, faculty, and staff.
3. Diagnose, troubleshoot, install, configure, maintain, and repair computer hardware, software, peripherals, audiovisual equipment, and other technology used in administrative and instructional environments.
4. Perform and coordinate routine software updates, patches, and maintenance for supported computers, audiovisual equipment, instructional technology, and related applications.
5. Maintain the operational readiness of supported technology through preventive maintenance, troubleshooting, repair, and coordination with vendors and other service providers for specialized equipment and systems.
6. Monitor the readiness and availability of classroom and instructional technology in accordance with the college schedule. Conduct scheduled equipment checks and verify that systems are operational and available for instruction.
7. Provide technical training and guidance to faculty and staff on the use of classroom technology, audiovisual equipment, instructional software, and other supported technologies.
8. Maintain accurate and thorough documentation of technical issues, troubleshooting steps, resolutions, and other relevant information within the college’s ticketing systems.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Demonstrated ability to install, configure, maintain, troubleshoot, and support Microsoft Windows operating systems and Microsoft products in a desktop computing environment. Experience supporting Apple products is desirable.
• Demonstrated ability to diagnose and resolve hardware and software problems involving desktop computers, laptops, peripherals, and other technology equipment. Working knowledge of computer hardware installation, configuration, repair, upgrades, and general maintenance.
• Experience supporting classroom technology, audiovisual systems, instructional technology, desktop peripherals, related hardware and software is desired.
• Ability to provide effective and responsive customer service to students, faculty, and staff through in person, telephone, email, and chat communication.
• Demonstrated ability to communicate effectively, both verbally and in writing, and to work collaboratively with a diverse group of individuals, including end users, technical staff, vendors, and other college personnel.
• Ability to document technical issues, troubleshooting steps, and resolutions accurately within ticketing systems.
• Ability to work independently and prioritize multiple technical support requests while maintaining a high level of customer service.
• Physical ability to climb ladders and routinely lift and move items weighing up to 50 pounds.

Additional Considerations

Education or training: HS Diploma or GED required. Associate’s degree in information technology or equivalent supplemented by training in computer information systems or a related area preferred. An equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities may substitute for this education and experience. Computing certifications are preferred. Experience Experience providing customer support in a Helpdesk environment. Demonstrated experience in general computing support. Experience providing Network support to include installation of computers and devices in a network environment.

Other Details

Operation of a State Vehicle: Yes

Supervises Employees: No

Required Travel: The position will work at both the DTC and PRC locations.

Posting Number: WGE_3466P

Recruitment Type: General Public - G

Number of Vacancies: 3

Position End Date (if temporary):

Job Open Date: 09/21/2026

Job Close Date: 09/28/2026

Open Until Filled:

Agency Website: www.reynolds.edu

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

Background Check Statement Disclaimer The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non‑merit factors.

ADA Statement The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Contact

Email: [e-mail]

Phone Number:

Phone:

Quicklink for Posting

https://jobs.vccs.edu/postings/101511