IT Operations Specialist - End-to-End IT & Facilities

Frontdoor Defense; North Haven (CT); Presencial; USD 55.000 - 83.000; A tiempo parcial

Descripción de la vacante

Frontdoor Defense in North Haven, CT seeks an IT Operations Specialist (Contract) to own end-to-end IT operations for offices and warehouses, ensuring reliability and efficient incident response. The role requires proactive management of facility requests, IT support tickets, and escalations with a focus on automation and process improvements.

You will manage device lifecycles, collaborate with Facilities, and work with the Stord Networking team on Wi‑Fi and circuit issues.

Formación

• 2–5 years of IT operations, IT support, or related technical role.
• Experience with hardware devices at scale (computers, printers, scanners).
• Strong macOS and Windows expertise.
• Solid networking fundamentals in distributed environments.
• Hands-on experience administering MDM, IAM/SSO, endpoint security, and SaaS platforms.
• Excellent troubleshooting, documentation, and stakeholder communication.

Responsabilidades

• Own IT operations for offices and warehouses, including networking, printers, scanners, and access control.
• Lead device lifecycle management: standards, procurement, deployment, and decommissioning.
• Collaborate with Facilities and vendors on installs, upgrades, and infrastructure improvements.
• Coordinate with Stord Networking team for Wi-Fi, WLAN, and circuit troubleshooting.
• Provide end-user support for hardware, software, SaaS tools, and access management.
• Own ticket resolution end-to-end with root-cause analysis and remediation.
• Ensure service levels and adherence to SLAs.
• Mentor and escalate within IT Operations; partner with People Ops, Security, Facilities, and Business Systems.

Conocimientos

IT operations

End-user support

Documentation

Stakeholder communication

Herramientas

MDM

IAM/SSO

Endpoint security

SaaS platforms

Descripción del empleo

Frontdoor Defense in North Haven, CT seeks an IT Operations Specialist (Contract) to own end-to-end IT operations for offices and warehouses, ensuring reliability and efficient incident response. The role requires proactive management of facility requests, IT support tickets, and escalations with a focus on automation and process improvements.

You will manage device lifecycles, collaborate with Facilities, and work with the Stord Networking team on Wi‑Fi and circuit issues.