IT Operations Engineer: Systems, Security & Support

Stord; North Haven (CT); Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Stord is seeking an IT Operations Specialist to manage office and warehouse IT operations, networks, devices, and access controls. You will own ticket resolution end-to-end, guide configuration and deployment, and partner with Facilities, Security, and People Ops to ensure reliable service.

You’ll mentor peers and drive operational excellence. The role emphasizes ownership, proactive problem solving, and strong documentation.

Formación

• 2–5 years of experience in IT operations or related technical role.
• Experience administering MDM, IAM/SSO, endpoint security, and SaaS platforms.
• Strong troubleshooting, documentation, and stakeholder communication skills.

Responsabilidades

• Own IT operations for offices and warehouse environments.
• Provide end-user support for complex hardware, software, SaaS tools, and access management.
• Administer IT systems including IDP/SSO, MDM, endpoint security, and ticketing systems.
• Own and maintain IT documentation, SOPs, and standards.
• Lead small-to-medium IT initiatives and mentor within the IT Operations function.

Conocimientos

IT operations

IT support

Networking

macOS

Windows

Documentation

Stakeholder comms

Troubleshooting

Herramientas

MDM

IAM/SSO

Endpoint security

SaaS platforms

Descripción del empleo

Stord is seeking an IT Operations Specialist to manage office and warehouse IT operations, networks, devices, and access controls. You will own ticket resolution end-to-end, guide configuration and deployment, and partner with Facilities, Security, and People Ops to ensure reliable service.

You’ll mentor peers and drive operational excellence. The role emphasizes ownership, proactive problem solving, and strong documentation.