Onsite IT Operations Engineer — End-User & Infrastructure

Fortra, LLC; Eden Prairie (MN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k), HSA, and FSA plans

Flexible PTO policy

Tuition reimbursement

ID Theft Protection Program

Job summary

Fortra, LLC is seeking an onsite IT Operations Engineer to support employees, workplace technology, endpoint management, and core infrastructure within the office environment.

You’ll troubleshoot issues, manage user accounts and access, deploy OS and security updates, oversee device provisioning and lifecycle, and collaborate with Infrastructure, Security, DevOps, and cross‑functional teams to improve service quality and user experience.

Qualifications

• At least 2 years’ experience in enterprise IT technical support.
• Proficiency in Windows, macOS, Linux, and Office productivity suites.
• Experience with M365 admin, AD, Exchange, MFA, and Azure.
• Familiarity with networking principles and remote support tools.
• Strong communication and customer service skills.

Responsibilities

• Provide onsite IT support for employees, document resolutions and updates.
• Maintain core IT infrastructure services including DNS, SSO, VMs, and networking.
• Manage EUC tools, device provisioning, imaging, and lifecycle.
• Handle user accounts, onboarding/offboarding and access controls.
• Collaborate with Infrastructure, Security, DevOps and cross-functional teams to resolve complex issues.

Skills

Windows

macOS

Linux

Microsoft 365 Admin

Active Directory

Exchange

Azure

MFA

TeamViewer

Education

CompTIA A+

CompTIA Network+

Azure Fundamentals

Tools

DNS

SSO

Virtual Machines

Networking

Endpoint Management

Software Deployment

Job description

Fortra, LLC is seeking an onsite IT Operations Engineer to support employees, workplace technology, endpoint management, and core infrastructure within the office environment.

You’ll troubleshoot issues, manage user accounts and access, deploy OS and security updates, oversee device provisioning and lifecycle, and collaborate with Infrastructure, Security, DevOps, and cross‑functional teams to improve service quality and user experience.