IT Operations Specialist - Contract North Haven, CT

3PL Hub Inc.; Atlanta (GA); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Stord, The Consumer Experience Company, headquartered in Atlanta, seeks an IT Operations Specialist to manage facility IT requests, support tickets, and escalations, ensuring reliable IT operations across offices and warehouses.

In this role you will own end-to-end ticket resolution, partner with Facilities, Security, and People Ops, implement security controls, and drive automation and documentation to raise service levels.

Formación

• 2–5 years of IT operations or related role.
• Experience with macOS and Windows environments.
• Familiarity with hardware devices at scale.
• Strong networking fundamentals.
• Experience administering MDM and IAM/SSO.

Responsabilidades

• Own IT operations for offices and warehouses, including networking, printers, scanners, and access control.
• Lead device lifecycle management: standards definition, procurement guidance, deployment strategy, and decommissioning.
• Partner with Facilities and vendors on installs, upgrades, and infrastructure improvements.
• Partner with the Stord Networking team for Wi-fi, WLAN, and circuit troubleshooting.
• Perform regular inventory audits, system health checks, and hardware maintenance.
• Provide support for complex or escalated end-user issues across hardware, software, SaaS tools, and access management.
• Own ticket resolution end-to-end, including root cause analysis and long-term remediation.
• Ensure consistent, high-quality service delivery and adherence to SLAs.
• Act as an escalation point and mentor within the IT Operations function.
• Administer IT Systems including but not limited to: IDP/SSO, MDM, endpoint security, and ticketing systems.
• Implement and maintain system configurations, policies, and integrations.
• Partner with Security to ensure systems align with security standards and compliance requirements.
• Support and enforce security controls related to access management, device compliance, and operational security.
• Escalate and assist in investigation of potential security incidents.
• Own and maintain IT documentation, SOPs, and operational standards.
• Define and enforce operational best practices across the IT function.
• Lead small-to-medium IT initiatives and projects independently.
• Partner closely with People Ops, Security, Facilities, and Business Systems teams.
• Provide guidance, mentorship, and quality oversight across the IT Operations function.
• Serve as a trusted operational partner to the business.

Conocimientos

IT operations

End-user support

Networking fundamentals

Windows/macOS expertise

Documentation skills

Herramientas

MDM

IAM/SSO

Endpoint security

SaaS platforms

Ticketing systems

Descripción del empleo

ABOUT STORD

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

Role Summary
The IT Operations Specialist is an experienced individual contributor role responsible for proactively managing all facility requests, IT support tickets, and escalations while continuously improving service levels and driving operational excellence. This role owns the day-to-day reliability of IT operations and facilities support, ensuring issues are anticipated, resolved efficiently, and prevented through strong systems, processes, and automation.

The IT Operations Specialist operates with a high degree of autonomy, technical depth, and accountability, serving as a subject matter expert for core IT operations and a key escalation point for complex operational issues at their facility.

What You'll Do:

Facilities, Network & Hardware Operations

• Own IT operations for offices and warehouse environments, including networking, printers, scanners, and access control systems.

• Lead device lifecycle management: standards definition, procurement guidance, deployment strategy, and decommissioning.

• Partner with Facilities and vendors on installs, upgrades, and infrastructure improvements.

• Partner with the Stord Networking team for Wi-fi, WLAN, and circuit troubleshooting

• Perform regular inventory audits, system health checks, and hardware maintenance

End-User Support & Operational Ownership

• Provide support for complex or escalated end-user issues across hardware, software, SaaS tools, and access management.

• Own ticket resolution end-to-end, including root cause analysis and long-term remediation.

• Ensure consistent, high-quality service delivery and adherence to SLAs.

• Act as an escalation point and mentor within the IT Operations function.

IT Systems and Security & Compliance Enablement

• Administer IT Systems including but not limited to: IDP/SSO, MDM, endpoint security, and ticketing systems.

• Implement and maintain system configurations, policies, and integrations.

• Partner with Security to ensure systems align with security standards and compliance requirements.

• Support and enforce security controls related to access management, device compliance, and operational security.

• Escalate and assist in investigation of potential security incidents.

Documentation, Standards & Knowledge Management

• Own and maintain IT documentation, SOPs, and operational standards.

• Define and enforce operational best practices across the IT function.

Leadership & Cross-Functional Impact

• Lead small-to-medium IT initiatives and projects independently.

• Partner closely with People Ops, Security, Facilities, and Business Systems teams.

• Provide guidance, mentorship, and quality oversight across the IT Operations function.

• Serve as a trusted operational partner to the business.

Basic Qualifications

• 2–5 years of experience in IT operations, IT support, or a related technical role.

• Familiarity with various hardware devices such as computers, printers, scanners at scale.

• Strong expertise in macOS and Windows environments.

• Solid understanding of networking fundamentals and distributed environments.

• Hands-on experience administering MDM, IAM/SSO, endpoint security, and SaaS platforms.

• Strong troubleshooting, documentation, and stakeholder communication skills.

Preferred Qualifications

• Experience supporting warehouse, logistics, or multi-site environments.

• Experience with automation platforms or scripting (e.g., Powershell, APIs).

• Familiarity with compliance frameworks (e.g., SOC 2, ISO 27001).

Bonus Points:

• Experience in logistics or supporting supply chain organizations
• Experience as a Zendesk admin, Google Workspace admin, Bettercloud
• Certifications such as (CompTIA Cloud+, Networking+, Security+)