IT Operations Lead – Multi-Site & Security

3PL Hub Inc.; Atlanta (GA); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Stord, The Consumer Experience Company, headquartered in Atlanta, seeks an IT Operations Specialist to manage facility IT requests, support tickets, and escalations, ensuring reliable IT operations across offices and warehouses.

In this role you will own end-to-end ticket resolution, partner with Facilities, Security, and People Ops, implement security controls, and drive automation and documentation to raise service levels.

Formación

• 2–5 years of IT operations or related role.
• Experience with macOS and Windows environments.
• Familiarity with hardware devices at scale.
• Strong networking fundamentals.
• Experience administering MDM and IAM/SSO.

Responsabilidades

• Own IT operations for offices and warehouses, including networking, printers, scanners, and access control.
• Lead device lifecycle management: standards definition, procurement guidance, deployment strategy, and decommissioning.
• Partner with Facilities and vendors on installs, upgrades, and infrastructure improvements.
• Partner with the Stord Networking team for Wi-fi, WLAN, and circuit troubleshooting.
• Perform regular inventory audits, system health checks, and hardware maintenance.
• Provide support for complex or escalated end-user issues across hardware, software, SaaS tools, and access management.
• Own ticket resolution end-to-end, including root cause analysis and long-term remediation.
• Ensure consistent, high-quality service delivery and adherence to SLAs.
• Act as an escalation point and mentor within the IT Operations function.
• Administer IT Systems including but not limited to: IDP/SSO, MDM, endpoint security, and ticketing systems.
• Implement and maintain system configurations, policies, and integrations.
• Partner with Security to ensure systems align with security standards and compliance requirements.
• Support and enforce security controls related to access management, device compliance, and operational security.
• Escalate and assist in investigation of potential security incidents.
• Own and maintain IT documentation, SOPs, and operational standards.
• Define and enforce operational best practices across the IT function.
• Lead small-to-medium IT initiatives and projects independently.
• Partner closely with People Ops, Security, Facilities, and Business Systems teams.
• Provide guidance, mentorship, and quality oversight across the IT Operations function.
• Serve as a trusted operational partner to the business.

Conocimientos

IT operations

End-user support

Networking fundamentals

Windows/macOS expertise

Documentation skills

Herramientas

MDM

IAM/SSO

Endpoint security

SaaS platforms

Ticketing systems

Descripción del empleo

Stord, The Consumer Experience Company, headquartered in Atlanta, seeks an IT Operations Specialist to manage facility IT requests, support tickets, and escalations, ensuring reliable IT operations across offices and warehouses.

In this role you will own end-to-end ticket resolution, partner with Facilities, Security, and People Ops, implement security controls, and drive automation and documentation to raise service levels.