IT Operations Engineer — Facilities & Security

Stord, Inc.; North Haven (CT); Vor Ort; USD 65.000 - 95.000; Vollzeit

Zusammenfassung

Stord, Inc. is seeking an IT Operations Specialist to own day-to-day IT operations for offices and warehouses, ensuring reliable service and scalable processes.

You will manage devices, networks, and access controls while delivering strong end-user support and driving improvements across systems and security. The role requires hands-on experience with MDM, IAM/SSO, endpoint security, and SaaS platforms, plus strong troubleshooting and documentation skills.

Qualifikationen

• 2–5 years of experience in IT operations, IT support, or a related technical role.

Aufgaben

• Own IT operations for offices and warehouse environments, including networking, printers, scanners, and access control systems.
• Provide support for complex or escalated end-user issues across hardware, software, SaaS tools, and access management.
• Administer IT systems including IDP/SSO, MDM, endpoint security, and ticketing systems; enforce security controls and policy configurations.
• Own and maintain IT documentation, SOPs, and operational standards; define best practices across IT operations.
• Lead small-to-medium IT initiatives and collaborate with People Ops, Security, Facilities, and Business Systems teams.

Kenntnisse

Troubleshooting

Documentation

Stakeholder communication

End-user support

Tools

MDM

IAM/SSO

Endpoint security

SaaS platforms

Jobbeschreibung

Stord, Inc. is seeking an IT Operations Specialist to own day-to-day IT operations for offices and warehouses, ensuring reliable service and scalable processes.

You will manage devices, networks, and access controls while delivering strong end-user support and driving improvements across systems and security. The role requires hands-on experience with MDM, IAM/SSO, endpoint security, and SaaS platforms, plus strong troubleshooting and documentation skills.