IT Operations & End-User Security Specialist

Promise; San Francisco (CA); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Equity for All: stock options for full

100% Paid Health Coverage

Hybrid Work

Flexible Time Off

Job summary

Promise is seeking an IT Specialist to support internal tools, devices, and access across our San Francisco and Fairfield offices. The role emphasizes service orientation, security, and calm under pressure, acting as a trusted enabler for colleagues.

You will own end-user support from ticket to resolution, deploy and secure laptops, document runbooks, and help improve onboarding/offboarding processes as we grow. Some travel to other offices is expected.

Qualifications

• 2+ years in technical support roles, especially IT/helpdesk.
• Proficiency with macOS and troubleshooting
• Understanding identity and access management concepts
• Excellent communication across audiences
• Willingness to travel ~30% across US offices

Responsibilities

• Serve as primary helpdesk responder for internal requests.
• Provision laptops/workstations and deploy security tooling.
• Track requests in ticketing system and maintain runbooks.
• Handle device/software/config changes and user setups.
• Improve onboarding/offboarding workflows as the team grows.

Skills

Helpdesk support

macOS troubleshooting

Identity & access mgmt

Security awareness

Communication skills

Tools

Jamf

Mosyle

Fleetsmith

Google Workspace

Okta

Job description

Promise is seeking an IT Specialist to support internal tools, devices, and access across our San Francisco and Fairfield offices. The role emphasizes service orientation, security, and calm under pressure, acting as a trusted enabler for colleagues.

You will own end-user support from ticket to resolution, deploy and secure laptops, document runbooks, and help improve onboarding/offboarding processes as we grow. Some travel to other offices is expected.