IT Operations Specialist - Contract

Frontdoor Defense; North Haven (CT); Presencial; USD 55.000 - 83.000; A tiempo parcial

Descripción de la vacante

Frontdoor Defense in North Haven, CT seeks an IT Operations Specialist (Contract) to own end-to-end IT operations for offices and warehouses, ensuring reliability and efficient incident response. The role requires proactive management of facility requests, IT support tickets, and escalations with a focus on automation and process improvements.

You will manage device lifecycles, collaborate with Facilities, and work with the Stord Networking team on Wi‑Fi and circuit issues.

Formación

• 2–5 years of IT operations, IT support, or related technical role.
• Experience with hardware devices at scale (computers, printers, scanners).
• Strong macOS and Windows expertise.
• Solid networking fundamentals in distributed environments.
• Hands-on experience administering MDM, IAM/SSO, endpoint security, and SaaS platforms.
• Excellent troubleshooting, documentation, and stakeholder communication.

Responsabilidades

• Own IT operations for offices and warehouses, including networking, printers, scanners, and access control.
• Lead device lifecycle management: standards, procurement, deployment, and decommissioning.
• Collaborate with Facilities and vendors on installs, upgrades, and infrastructure improvements.
• Coordinate with Stord Networking team for Wi-Fi, WLAN, and circuit troubleshooting.
• Provide end-user support for hardware, software, SaaS tools, and access management.
• Own ticket resolution end-to-end with root-cause analysis and remediation.
• Ensure service levels and adherence to SLAs.
• Mentor and escalate within IT Operations; partner with People Ops, Security, Facilities, and Business Systems.

Conocimientos

IT operations

End-user support

Documentation

Stakeholder communication

Herramientas

MDM

IAM/SSO

Endpoint security

SaaS platforms

Descripción del empleo

IT Operations Specialist - Contract

Oversee end-to-end IT operations for offices and warehouses to ensure reliability

Location: North Haven, Connecticut

About The Role

IT Operations Specialist

The IT Operations Specialist is an experienced individual contributor role responsible for proactively managing all facility requests, IT support tickets, and escalations while continuously improving service levels and driving operational excellence. This role owns the day-to-day reliability of IT operations and facilities support, ensuring issues are anticipated, resolved efficiently, and prevented through strong systems, processes, and automation. The IT Operations Specialist operates with a high degree of autonomy, technical depth, and accountability, serving as a subject matter expert for core IT operations and a key escalation point for complex operational issues at their facility.

Facilities, Network & Hardware Operations

• Own IT operations for offices and warehouse environments, including networking, printers, scanners, and access control systems.
• Lead device lifecycle management: standards definition, procurement guidance, deployment strategy, and decommissioning.
• Partner with Facilities and vendors on installs, upgrades, and infrastructure improvements.
• Partner with the Stord Networking team for Wi-fi, WLAN, and circuit troubleshooting
• Perform regular inventory audits, system health checks, and hardware maintenance

End-User Support & Operational Ownership

• Provide support for complex or escalated end-user issues across hardware, software, SaaS tools, and access management.
• Own ticket resolution end-to-end, including root cause analysis and long-term remediation.
• Ensure consistent, high-quality service delivery and adherence to SLAs.
• Act as an escalation point and mentor within the IT Operations function.

IT Systems and Security & Compliance Enablement

• Administer IT Systems including but not limited to: IDP/SSO, MDM, endpoint security, and ticketing systems.
• Implement and maintain system configurations, policies, and integrations.
• Partner with Security to ensure systems align with security standards and compliance requirements.
• Support and enforce security controls related to access management, device compliance, and operational security.
• Escalate and assist in investigation of potential security incidents.

Documentation, Standards & Knowledge Management

• Own and maintain IT documentation, SOPs, and operational standards.
• Define and enforce operational best practices across the IT function.

Leadership & Cross-Functional Impact

• Lead small-to-medium IT initiatives and projects independently.
• Partner closely with People Ops, Security, Facilities, and Business Systems teams.
• Provide guidance, mentorship, and quality oversight across the IT Operations function.
• Serve as a trusted operational partner to the business.

Basic Qualifications

• 2–5 years of experience in IT operations, IT support, or a related technical role.
• Familiarity with various hardware devices such as computers, printers, scanners at scale.
• Strong expertise in macOS and Windows environments.
• Solid understanding of networking fundamentals and distributed environments.
• Hands‑on experience administering MDM, IAM/SSO, endpoint security, and SaaS platforms.
• Strong troubleshooting, documentation, and stakeholder communication skills.

Preferred Qualifications

• Experience supporting warehouse, logistics, or multi‑site environments.
• Experience with automation platforms or scripting (e.g., Powershell, APIs).
• Familiarity with compliance frameworks (e.g., SOC 2, ISO 27001).

Bonus Points:

• Experience in logistics or supporting supply chain organizations
• Experience as a Zendesk admin, Google Workspace admin, Bettercloud
• Certifications such as (CompTIA Cloud+, Networking+, Security+)