IT Operations Coordinator

ASSA ABLOY Group; Tulsa (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

ASSA ABLOY Group is seeking a Service Desk Specialist to support remote end users at branch offices and collaborate within a global IT team. You will manage incidents, prioritize requests, and coordinate onboarding/offboarding for IT, while maintaining asset inventory and tracking vendor issues.

The role requires 2–5 years in IT support, strong knowledge of Microsoft 365 and Windows 11, ITIL-based service desk experience, and willingness to travel occasionally for rollouts and acquisitions.

Qualifications

• Associates or Bachelor’s degree preferably with an IT focus.
• A minimum of 2-5 year’s experience in an IT support role working with remote end users at branch offices.
• Excellent knowledge of Microsoft Applications; OneDrive, SharePoint, Office Applications and Windows 11.
• Excellent customer service and troubleshooting skills are required.
• Occasional travel may be required to support rollouts, corporate acquisitions and other company projects.
• Interest in an international environment.
• Knowledge of Mobile Device Management systems.
• Knowledge of working in an ITIL Based Service Desk.

Responsibilities

• Manage incoming Service Desk Incidents & Requests.
• Prioritize & categorize.
• Assign to appropriate groups & team members.
• Track progress and closure.
• Report progress weekly.
• Onboarding & Offboarding for IT.
• Coordinate new hire onboarding tasks for IT.
• Coordinate departing employee tasks for IT.
• Request quotes & submit orders through the Dell Premier Portal.
• Enter and track IT purchase requisitions.
• Process new mobile device requests and submit orders.
• Maintain small asset inventory.
• Research and close IT vendor billing issues.
• Manage small IT-led projects.
• Create project plans.
• Provide status reports.
• Assist in establishing & maintaining IT process and procedures.
• Coordinate IT staff meetings.
• Schedule meetings.
• Send out topics for discussion.
• Track action items

Skills

Customer service

Troubleshooting

Microsoft 365

OneDrive/SharePoint/Office

Windows 11

Mobile Device Management

ITIL

Education

Associates or Bachelor’s degree preferably with an IT focus

Tools

Dell Premier Portal

Job description

Responsibilities

• Manage incoming Service Desk Incidents & Requests
• Prioritize & categorize
• Assign to appropriate groups & team members
• Track progress and closure
• Report progress weekly
• Onboarding & Offboarding
• Coordinate new hire onboarding tasks for IT
• Coordinate departing employee tasks for IT
• Request quotes & submit orders through the Dell Premier Portal
• Enter and track IT purchase requisitions
• Process new mobile device requests and submit orders
• Maintain small asset inventory
• Research and close IT vendor billing issues
• Manage small IT-led projects
• Create project plans
• Provide status reports
• Assist in establishing & maintaining IT process and procedures
• Coordinate IT staff meetings
• Schedule meetings
• Send out topics for discussion
• Track action items

Education, Experience, Competences and Skills

• Associates or Bachelor’s degree preferably with an IT focus
• A minimum of 2-5 year’s experience in an IT support role working with remote end users at branch offices
• Excellent knowledge of Microsoft Applications; OneDrive, SharePoint, Office Applications and Windows 11
• Excellent customer service and troubleshooting skills are required
• Occasional travel may be required to support rollouts, corporate acquisitions and other company projects
• Interest in an international environment
• Knowledge of Mobile Device Management systems
• Knowledge of working in an ITIL Based Service Desk

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.