IT Operations & Systems Specialist

ASSA ABLOY Group; Memphis (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

ASSA ABLOY Group is seeking an IT Specialist to ensure daily operations across devices and systems run smoothly with minimal downtime. The role emphasizes hardware and software troubleshooting, incident management via ServiceNow, and maintaining secure IT infrastructure.

The ideal candidate has a Bachelor’s degree in IT/CS or equivalent, 2–3 years IT support, and strong communication skills. On-site duties may include weekend hours in a fast-paced environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 2-3 years IT Support experience.
• Excellent oral and written communication skills.
• Strong time management and organizational skills.
• Experience with Windows 10 and Microsoft Office 2016/365.
• Knowledge of Windows Server 2012/2016, Active Directory, and Group Policy.
• Familiarity with VMware vSphere/ESXI and Nutanix HCI a plus.
• Azure familiarity a plus; CCTV/Access control knowledge a plus.

Responsibilities

• Ensure day-to-day IT operations run efficiently for laptops, desktops, tablets, phones, and printers.
• Troubleshoot hardware and software issues on client systems.
• Patch servers, laptops, and PCs; maintain IT infrastructure documentation.
• Use incident/service management tools (ServiceNow).
• Provide on-site user support and escalate issues as needed.
• Maintain IT security and system integrity; lead IT projects to meet business goals.

Skills

Excellent communication

Time management

Customer service

Ability to work weekends

Urgency in fast-paced environments

Education

Bachelor's degree in IT/CS or related field

2-3 years IT support experience

Tools

Windows 10

Office 2016 / Office 365

Windows Server 2012/2016

Active Directory / Group Policy

VMware vSphere / ESXi

Nutanix HCI

Microsoft Azure

CCTV / Access Control systems

VMware/Hyper-V management

Job description

ASSA ABLOY Group is seeking an IT Specialist to ensure daily operations across devices and systems run smoothly with minimal downtime. The role emphasizes hardware and software troubleshooting, incident management via ServiceNow, and maintaining secure IT infrastructure.

The ideal candidate has a Bachelor’s degree in IT/CS or equivalent, 2–3 years IT support, and strong communication skills. On-site duties may include weekend hours in a fast-paced environment.