IT Operations & Service Desk Specialist

ASSA ABLOY; Tulsa (OK); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

ASSA ABLOY Global Solutions in Tulsa is seeking an IT Support Specialist to manage incidents and requests, coordinate onboarding/offboarding for IT at branch offices, and process IT purchases through the Dell Premier Portal.

The role requires 2–5 years in IT support for remote end users, strong Microsoft Apps knowledge (OneDrive, SharePoint, Office, Windows 11), and ITIL-based service desk experience, with occasional travel for rollouts or acquisitions.

Qualifikationen

• Associates or Bachelor’s degree preferably with an IT focus.
• 2–5 years of IT support experience with remote end users at branch offices.
• Strong knowledge of Microsoft applications: OneDrive, SharePoint, Office, Windows 11.
• Excellent customer service and troubleshooting skills are required.
• Occasional travel may be required for rollouts or acquisitions.
• Interest in an international environment with ITIL-based service desk knowledge.

Aufgaben

• Manage incoming IT incidents and requests; prioritize, categorize, and assign.
• Coordinate onboarding and offboarding tasks for IT across branches.
• Process quotes and submit orders through Dell Premier Portal.
• Enter and track IT purchase requisitions and mobile device requests.
• Maintain small asset inventory and resolve vendor billing issues.
• Support IT-led projects: create plans and provide status reports.

Kenntnisse

IT support

Customer service

Windows 11

Microsoft 365 Apps

Remote end users

ITIL knowledge

Ausbildung

IT-focused degree (Assoc/Bach)

Tools

MDM systems

Remote support tools

Jobbeschreibung

ASSA ABLOY Global Solutions in Tulsa is seeking an IT Support Specialist to manage incidents and requests, coordinate onboarding/offboarding for IT at branch offices, and process IT purchases through the Dell Premier Portal.

The role requires 2–5 years in IT support for remote end users, strong Microsoft Apps knowledge (OneDrive, SharePoint, Office, Windows 11), and ITIL-based service desk experience, with occasional travel for rollouts or acquisitions.