IT Specialist

ASSA ABLOY Group; Memphis (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

ASSA ABLOY Group is seeking an IT Specialist to ensure daily operations across devices and systems run smoothly with minimal downtime. The role emphasizes hardware and software troubleshooting, incident management via ServiceNow, and maintaining secure IT infrastructure.

The ideal candidate has a Bachelor’s degree in IT/CS or equivalent, 2–3 years IT support, and strong communication skills. On-site duties may include weekend hours in a fast-paced environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 2-3 years IT Support experience.
• Excellent oral and written communication skills.
• Strong time management and organizational skills.
• Experience with Windows 10 and Microsoft Office 2016/365.
• Knowledge of Windows Server 2012/2016, Active Directory, and Group Policy.
• Familiarity with VMware vSphere/ESXI and Nutanix HCI a plus.
• Azure familiarity a plus; CCTV/Access control knowledge a plus.

Responsibilities

• Ensure day-to-day IT operations run efficiently for laptops, desktops, tablets, phones, and printers.
• Troubleshoot hardware and software issues on client systems.
• Patch servers, laptops, and PCs; maintain IT infrastructure documentation.
• Use incident/service management tools (ServiceNow).
• Provide on-site user support and escalate issues as needed.
• Maintain IT security and system integrity; lead IT projects to meet business goals.

Skills

Excellent communication

Time management

Customer service

Ability to work weekends

Urgency in fast-paced environments

Education

Bachelor's degree in IT/CS or related field

2-3 years IT support experience

Tools

Windows 10

Office 2016 / Office 365

Windows Server 2012/2016

Active Directory / Group Policy

VMware vSphere / ESXi

Nutanix HCI

Microsoft Azure

CCTV / Access Control systems

VMware/Hyper-V management

Job description

The IT Specialist ensures business processes and supporting systems continue to meet business project stakeholder needs. This position is vital to the operations team's success, ensuring seamless production with minimal to no downtime.

Primary Responsibilities:

• Ensure day-to-day operations run effectively and efficiently. Which includes but is not limited to:
  • Laptops, desktops, and tablets
  • Cell phones and desk phones
  • Document Printers, Label Printers, and Xerox MFPs
  • Handheld RF Mobile Computers
• Troubleshoot hardware and software issues on client systems.
• Server, laptop, and PC patching
• Maintain existing IT infrastructure and process documentation.
• Discipline to use tools for incident and service request management (ServiceNow)
• Provide exceptional customer service and technical support for on-site users
• Resolve issues or ensure timely escalation to appropriate support level.
• Oversee the integrity and security of IT systems, ensuring they meet organizational needs.
• Provide advanced support for desktop and laptop computers, applications, and related technology.
• Lead IT projects, ensuring timely completion and alignment with business goals.

Education Requirements, Skills and Abilities: Knowledge/Skills:

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience. 2 - 3 Years of IT Support Experience
• Excellent oral and written communication skills
• Strong Time management and organizational skills
• Windows 10
• Microsoft Office 2016, Office 365
• Windows Server 2012/2016
• Working knowledge of Active Directory and Group Policy
• Knowledge of smartphones and MDM solutions
• PC and server hardware knowledge
• Familiarity with VMware vSphere and ESXI a plus
• Familiarity with Nutanix HCI a plus
• Intermediate knowledge of Microsoft Azure a plus
• Familiarity with CCTV and Access Control Systems a plus
• Excellent customer service skills - ability to interact with all levels in a courteous, helpful, and professional manner
• Unquestionable ethics with proven ability to deal with a high level of confidentiality
• Must be available to work weekends and off hours on occasion
• Must be able to work effectively in a fast-paced environment and exhibit a strong sense of urgency
• Must be available to work weekends and off hours occasionally

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.