IT Operations Coordinator

ASSA ABLOY Global Solutions; Tulsa (OK); On-site; USD 42,000 - 65,000; Full time

Job summary

ASSA ABLOY Global Solutions in Tulsa is seeking an IT Support Specialist to manage incidents and requests, coordinate onboarding/offboarding for IT at branch offices, and process IT purchases through the Dell Premier Portal.

The role requires 2–5 years in IT support for remote end users, strong Microsoft Apps knowledge (OneDrive, SharePoint, Office, Windows 11), and ITIL-based service desk experience, with occasional travel for rollouts or acquisitions.

Qualifications

• Associates or Bachelor’s degree preferably with an IT focus.
• 2–5 years of IT support experience with remote end users at branch offices.
• Strong knowledge of Microsoft applications: OneDrive, SharePoint, Office, Windows 11.
• Excellent customer service and troubleshooting skills are required.
• Occasional travel may be required for rollouts or acquisitions.
• Interest in an international environment with ITIL-based service desk knowledge.

Responsibilities

• Manage incoming IT incidents and requests; prioritize, categorize, and assign.
• Coordinate onboarding and offboarding tasks for IT across branches.
• Process quotes and submit orders through Dell Premier Portal.
• Enter and track IT purchase requisitions and mobile device requests.
• Maintain small asset inventory and resolve vendor billing issues.
• Support IT-led projects: create plans and provide status reports.

Skills

IT support

Customer service

Windows 11

Microsoft 365 Apps

Remote end users

ITIL knowledge

Education

IT-focused degree (Assoc/Bach)

Tools

MDM systems

Remote support tools

Job description

Select how often (in days) to receive an alert: Create Alert

• Manage incoming Service Desk Incidents & Requests
  • Prioritize & categorize
  • Assign to appropriate groups & team members
  • Track progress and closure
  • Report progress weekly
• Onboarding & Offboarding
  • Coordinate new hire onboarding tasks for IT
  • Coordinate departing employee tasks for IT
• Request quotes & submit orders through the Dell Premier Portal
• Enter and track IT purchase requisitions
• Process new mobile device requests and submit orders
• Maintain small asset inventory
• Research and close IT vendor billing issues
• Manage small IT-led projects
  • Create project plans
  • Provide status reports
• Assist in establishing & maintaining IT process and procedures
• Send out topics for discussion
• Track action items

Education, Experience, Competences and Skills:

• Associates or Bachelor’s degree preferably with an IT focus
• A minimum of 2-5 year’s experience in an IT support role working with remote end users at branch offices
• Excellent knowledge of Microsoft Applications; OneDrive, SharePoint, Office Applications and Windows 11
• Excellent customer service and troubleshooting skills are required
• Occasional travel may be required to support rollouts, corporate acquisitions and other company projects
• Interest in an international environment
• Knowledge of Mobile Device Management systems
• Knowledge of working in an ITIL Based Service Desk

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma