Onsite IT Support Specialist

Assa Abloy Group; Milan (TN); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid time off

12 paid holidays

Medical, Dental, Vision, Life and AD&D

Health savings accounts

401(k) with company contributions

Tuition Reimbursement

Learning and Career Development

Employee Assistance Program

Employee discount and recognition

Well-being initiatives

Job summary

ASSA ABLOY Group in Milan, Tennessee, seeks an IT Support Technician to provide on-site end-user support for ~2400 users across 33+ locations. You will handle hardware, software, accounts, and security, including ERP and iSeries environments, with face-to-face, phone, or remote assistance.

The role demands strong Windows OS and Office skills, AD management, VPNs, Citrix, and CSA tools, plus solid troubleshooting, communication, and on-call availability.

Qualifications

• High School Diploma or GED, required.
• Associate degree in computer science, information systems or related field and/or equivalent work experience, preferred.
• Minimum of 5+ years combined progressive experience working in a service desk or hands-on technical support environment, preferred.
• Experience providing technical support in a manufacturing environment, preferred.
• Strong experience supporting Microsoft operating systems and Office products.
• Experience troubleshooting computer hardware, peripherals, networks, printers, VPNs, file shares, antivirus solutions, VoIP, Citrix, PDF applications, and other common software.
• Working knowledge of Microsoft Active Directory, software deployment, video conferencing, CAD applications, and telecommunications solutions.
• Strong communication, critical thinking, troubleshooting, and decision-making skills.
• Ability to prioritize multiple requests and work independently with general direction.
• Detail-oriented, methodical approach to resolving technical issues
• A customer- focused mindset and eagerness to work directly with end users.

Responsibilities

• Provide day-to-day support of all business system software and hardware, including iSeries and/or ERP applications, end-user hardware, software and accounts/access.
• Diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face
• Work within transactional ticketing system, documenting incidents and resolutions while keeping users updated of status.
• Work collaboratively with stakeholders to schedule and manage daily workload and special projects.
• Will be responsible for assisting and informing the purchasing process, configuring and installing new devices, and assisting with inventory management.
• Perform ad-hoc training for end users in the proper use of hardware and/or software.
• Provide an exemplary and professional interface between the IT department and all customers by sending and receiving email, phone, and in person communications to ensure that information flow is accurate, timely, and professional.
• This position has the authority to stop action on work until concerns are resolved and to initiate and/or participate in identifying and implementing actions to correct existing and prevent future occurrences.
• Be available to fulfill assigned “on call” responsibilities.
• Other duties as assigned.

Skills

Service desk

Technical support

Windows OS

Office 365

Troubleshooting

Active Directory

VPNs

Citrix

Communication skills

On-call

Education

HS Diploma or GED

Associate degree in CS/IS

Tools

iSeries

ERP applications

CAD applications

Video conferencing

Telecommunications solutions

Job description

ASSA ABLOY Group in Milan, Tennessee, seeks an IT Support Technician to provide on-site end-user support for ~2400 users across 33+ locations. You will handle hardware, software, accounts, and security, including ERP and iSeries environments, with face-to-face, phone, or remote assistance.

The role demands strong Windows OS and Office skills, AD management, VPNs, Citrix, and CSA tools, plus solid troubleshooting, communication, and on-call availability.