IT Support & Infrastructure Specialist

Talentify; Memphis (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

ASSA ABLOY Group is seeking an IT Specialist to ensure smooth business processes and supporting systems with minimal downtime. You will handle day-to-day operations, hardware/software troubleshooting, and advanced desktop/laptop support while contributing to IT project delivery.

The role requires a Bachelor’s degree or equivalent experience, 2–3 years IT support, strong communication, and the ability to work weekends as needed in a fast-paced environment. On-site responsibilities in Memphis, TN.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2–3 years of IT support experience.
• Excellent oral and written communication skills.
• Strong time management and organizational skills.
• Experience with Windows 10, Office 2016/365, and Windows Server 2012/2016.
• Working knowledge of Active Directory and Group Policy.
• Knowledge of smartphones and MDM solutions.
• PC and server hardware knowledge.
• Familiarity with VMware vSphere/ESXi and Nutanix HCI is a plus.
• Familiarity with CCTV and access control systems is a plus.
• Excellent customer service skills and ability to interact with all levels professionally.
• High confidentiality and ethical standards.
• Willingness to work weekends and off-hours occasionally.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Manage day-to-day IT operations to ensure minimal downtime.
• Troubleshoot hardware and software issues on client systems.
• Patch servers, laptops, and PCs; maintain IT infrastructure documentation.
• Use incident and service request tools (ServiceNow).
• Provide on-site technical support and exceptional customer service.
• Escalate issues as needed to higher support levels.
• Ensure IT systems' integrity and security align with organizational needs.
• Provide advanced support for desktops, laptops, and applications.
• Lead IT projects to meet business goals.

Skills

Strong communication

Time management

Customer service

Confidentiality

Worklife flexibility

Windows 10

Office 365

Windows Server 2012/2016

Active Directory

Group Policy

MDM

VMware vSphere/ESXi

Nutanix HCI

Microsoft Azure

CCTV/Access Control systems

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

VMware vSphere/ESXi

Nutanix HCI

Microsoft Azure

Job description

ASSA ABLOY Group is seeking an IT Specialist to ensure smooth business processes and supporting systems with minimal downtime. You will handle day-to-day operations, hardware/software troubleshooting, and advanced desktop/laptop support while contributing to IT project delivery.

The role requires a Bachelor’s degree or equivalent experience, 2–3 years IT support, strong communication, and the ability to work weekends as needed in a fast-paced environment. On-site responsibilities in Memphis, TN.