IT Operations Manager – Global 24x7 Support

Amazon Inc.; Channahon (IL); On-site; USD 117,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking a Manager II for IT Support within the Ops Tech Solutions (OTS) group to lead cross-location technical teams and drive operational IT initiatives. You will guide infrastructure support, engage with partners across Fulfillment and Robotics, and embody Amazon leadership principles throughout initiatives.

The role requires proven team leadership, deep IT operations experience, and a strong Linux/Unix background, with a focus on delivering reliable, scalable IT

Qualifications

• 5+ years of developing a team of technical professionals across multiple locations.
• 2+ years of leading technology teams as an information technology operations manager.
• Bachelor's degree, or 4+ years of professional or military experience.
• Knowledge of Linux or Unix systems administration.

Responsibilities

• Lead and motivate multi-location IT teams to address operational challenges and drive solutions.
• Foster a team culture that aligns with Amazon's leadership principles.
• Oversee IT infrastructure support for Ops Tech Solutions and related Amazon operations.

Skills

Team leadership

IT operations management

Linux/Unix administration

Hardware architectures

System management tools

Client/server environments

Education

Bachelor's degree or 4+ years experience

Job description

Amazon.com Services LLC is seeking a Manager II for IT Support within the Ops Tech Solutions (OTS) group to lead cross-location technical teams and drive operational IT initiatives. You will guide infrastructure support, engage with partners across Fulfillment and Robotics, and embody Amazon leadership principles throughout initiatives.

The role requires proven team leadership, deep IT operations experience, and a strong Linux/Unix background, with a focus on delivering reliable, scalable IT