IT Support Engineer I, Ops Tech Solutions (OTS)

Amazon; Oklahoma City (OK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare benefits from Day 1

401(k) matching program

Paid parental leave (up to 20 weeks)

Casual dress code

Job summary

Amazon Inc. is seeking an IT Support Engineer I to provide high-quality hardware and software support, troubleshoot issues, and assist with IT infrastructure improvements.

You will help ensure availability during production hours and work with cross-functional teams across multiple buildings in the area. The role emphasizes hands-on technical skills, customer service, and the ability to follow SOPs while escalating complex problems appropriately.

Qualifications

• Entry-level IT support mindset with basic hardware/software troubleshoot skills.
• Ability to assess problems and follow documented processes while knowing when to escalate.
• Good communication and customer service during incident handling.

Responsibilities

• Provide hands-on IT support for hardware, operating systems, and enterprise software.
• Ensure systems remain available during production hours and assist with infrastructure issues.
• Assist with IT projects, document procedures, and contribute to process improvements.

Job description

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology inhouse, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

Key job responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.