IT Operations Manager - 24x7 Tech Solutions Delivery

Amazon Inc.; New York (NY); On-site; USD 128,000 - 185,000; Full time

Job summary

Amazon.com Services LLC is hiring for an IT Operations Manager to lead a global team responsible for 24x7 IT operations supporting compute, network, and storage infrastructure. You will drive technical solutions, partner with stakeholders, and ensure safety and compliance across sites.

The role emphasizes leadership, cross-location team management, and delivering reliable IT services in a fast-paced environment, with significant travel and competitive benefits.

Qualifications

• 5+ years of developing a team of technical professionals across multiple locations
• 2+ years of leading technology teams as an IT operations manager
• Knowledge of Linux or Unix systems administration
• Experience with network, system, or software architecture
• Leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage)

Responsibilities

• Inclusively hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise day-to-day technical support activities, including troubleshooting and installations.
• Measure, monitor, and maintain the team’s ability to meet SLA targets.
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Travel up to 30%.

Skills

Team leadership

IT operations management

Education

Bachelor's degree or 4+ years experience

Tools

Linux/Unix

Networking

System architecture

Job description

Amazon.com Services LLC is hiring for an IT Operations Manager to lead a global team responsible for 24x7 IT operations supporting compute, network, and storage infrastructure. You will drive technical solutions, partner with stakeholders, and ensure safety and compliance across sites.

The role emphasizes leadership, cross-location team management, and delivering reliable IT services in a fast-paced environment, with significant travel and competitive benefits.