IT Operations Leader: Global Facilities & Support

Amazon Inc.; Town of Cottage Grove (WI); On-site; USD 117,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon is seeking a seasoned IT Operations Manager in the United States to lead a multi-site team delivering frontline IT support for Amazon Operations. You will oversee a diverse set of facilities, infrastructure builds, and daily technical activities to keep operations running smoothly.

You will mentor staff, ensure safety and compliance, and drive continuous improvement in IT services and partnerships with operational teams worldwide.

Qualifications

• 5+ years of developing a team of technical professionals across multiple locations.
• 2+ years of leading technology teams as an information technology operations manager.
• Bachelor's degree, or 4+ years of professional or military experience.
• Knowledge of Linux or Unix systems administration.

Responsibilities

• Inclusively hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Create, manage, and support recognition and communication programs.
• Travel up to 30%

Skills

Team leadership

IT operations management

Linux/Unix

Cross-location collaboration

Education

Bachelor's degree or equivalent experience

Tools

System management tools

Client/server environments

Job description

Amazon is seeking a seasoned IT Operations Manager in the United States to lead a multi-site team delivering frontline IT support for Amazon Operations. You will oversee a diverse set of facilities, infrastructure builds, and daily technical activities to keep operations running smoothly.

You will mentor staff, ensure safety and compliance, and drive continuous improvement in IT services and partnerships with operational teams worldwide.