Global IT Operations Leader for Facilities & Infrastructure

Amazon Inc.; Roebling (NJ); On-site; USD 117,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Casual dress code

Job summary

Amazon.com Services LLC in Florence, NJ is seeking an IT operations leader to manage a team of professionals delivering innovative support to Amazon's Operations. You will supervise 24x7 infrastructure, coordinate with stakeholders, and guide deployments across facilities.

The role requires 5+ years of team development, a bachelor's degree, and a proven ability to drive improvements in compute, network, and storage. Travel up to 30% is expected as projects expand to multiple sites.

Qualifications

• Bachelor's degree or 4+ years of professional or military experience.
• 5+ years of developing a team of technical professionals across multiple locations experience.
• Experience communicating with a wide range of stakeholders, including colleagues and leadership, or experience in sales/business development.
• Experience with network, system, or software architecture.
• Leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage).

Responsibilities

• Hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Travel up to 30%.

Skills

Team leadership

Stakeholder communication

IT operations

Problem solving

Education

Bachelor's degree

4+ years experience in IT leadership

Tools

Network architecture

Compute/storage/SCADA

Job description

Amazon.com Services LLC in Florence, NJ is seeking an IT operations leader to manage a team of professionals delivering innovative support to Amazon's Operations. You will supervise 24x7 infrastructure, coordinate with stakeholders, and guide deployments across facilities.

The role requires 5+ years of team development, a bachelor's degree, and a proven ability to drive improvements in compute, network, and storage. Travel up to 30% is expected as projects expand to multiple sites.