IT Operations Manager — Global Fulfillment & Infrastructure

Amazon; Tracy (CA); On-site; USD 117,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a leader to guide a multi-location IT operations team within OpsTech IT. You will support infrastructure in fulfillment centers, drive continuous improvement, and manage a workforce responsible for technical services across facilities.

The role requires 5+ years of team leadership, strong familiarity with Linux/Unix, and a Bachelor’s degree or equivalent. Expect up to 30% travel and a comprehensive benefits package.

Qualifications

• 5+ years of leading a team of technical professionals across multiple locations.
• 2+ years of leading technology teams in IT operations.
• Bachelor's degree or 4+ years of professional or military experience.
• Knowledge of Linux or Unix systems administration.

Responsibilities

• Hire, train, and develop a team of IT professionals.
• Support safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Travel up to 30%.

Skills

Team leadership

Cross-location coordination

Customer service

Education

Bachelor's degree or equivalent

Tools

Linux/Unix administration

Job description

Amazon is seeking a leader to guide a multi-location IT operations team within OpsTech IT. You will support infrastructure in fulfillment centers, drive continuous improvement, and manage a workforce responsible for technical services across facilities.

The role requires 5+ years of team leadership, strong familiarity with Linux/Unix, and a Bachelor’s degree or equivalent. Expect up to 30% travel and a comprehensive benefits package.