IT Operations & End-User Support Specialist (On-Call)

State of Louisiana; Baton Rouge (LA); On-site; USD 57,000 - 61,000; Full time

Job summary

The Louisiana State Police is seeking a Business Technology Supervisor to oversee the TCS Technology Ops Team and ensure smooth IT workflows and user support. Focus areas include problem resolution, access management, QA data reviews, and inter-platform coordination for law enforcement platforms.

Ideal candidates bring six years of IT/project management or business analysis experience, with related degrees and strong knowledge of security measures and incident handling. OT may apply.

Qualifications

• Six years of IT/project management or business analysis experience, or equivalent mix.
• Degree combinations with four years of IT experience also qualify.
• Experience substitutions per semester hours and related policy.

Responsibilities

• Support end users; troubleshoot and review workflows.
• Manage user access and data entry in TCS platforms.
• Enforce confidentiality settings and assist with public records requests.
• Provide on-call support and participate in regional meetings.
• Assist training on Mark43, WarrantNow, CloudGavel, and related tools.

Skills

Troubleshooting

Helpdesk

Data entry

Independent judgment

Security measures

Education

Associate’s degree in information technology

Bachelor’s degree in information technology

Master’s degree

Tools

Mark43 (CAD/RMS)

WarrantNow

CloudGavel

Axon Evidence.com

e-Crash

e-Citation

Microsoft SharePoint

Acdais

Job description

The Louisiana State Police is seeking a Business Technology Supervisor to oversee the TCS Technology Ops Team and ensure smooth IT workflows and user support. Focus areas include problem resolution, access management, QA data reviews, and inter-platform coordination for law enforcement platforms.

Ideal candidates bring six years of IT/project management or business analysis experience, with related degrees and strong knowledge of security measures and incident handling. OT may apply.