IT Technical Support Analyst 1/2/3

State of Louisiana; Baton Rouge (LA); Vor Ort; USD 41.000 - 47.000; Vollzeit

Benefits dieser Stelle

CDL premium pay up to $2.00/hour

Zusammenfassung

Louisiana State Police seeks an IT Technical Support Analyst for the Mobile Communications Services team. The role focuses on designing and supporting faster telecom and data systems, with responsibilities spanning maintenance, deployment, and optimization of radio and data networks across statewide infrastructure.

Qualified candidates may enter at IT Analyst 1–3 levels, with work hours 7:30 AM–4:00 PM, Mon–Fri. Compensation varies by qualifications, with CDL premium pay up to $2/hour.

Qualifikationen

• Three years IT experience OR six years in any field plus one year IT experience
• Associate’s degree in IT plus one year IT experience
• Bachelor’s degree plus one year IT experience
• Bachelor’s degree with 24 IT semester hours in IT/CS/engineering/math/business analytics
• Experience substitution: 30 semester hours per year of experience, up to 120 semester hours (max 4 years)
• Certification in an approved area may substitute for education/experience at hire or promotion

Aufgaben

• Performs preventative maintenance on multiple radio tower sites (standby power, HVAC, alarm, antennas, base station repeaters) as part of a statewide voice and data network
• Installations, optimizations, and modifications of communication system components and network
• Diagnosis and repair of vehicular and portable radio/mobile data equipment
• Support critical operations and emergency equipment deployments
• Understand programming, modifying, and installing software/templates for portable radios and mobile data terminals
• Maintain dispatch center communication systems (voice recorders, radio consoles, MDIs)
• Configure routers, switches, WAN bridges, wireless devices, and other network components across terminals and servers

Kenntnisse

IT knowledge

Radio systems

Networking

Ausbildung

Associate’s degree in IT

Bachelor’s degree + 1 year IT experience

Bachelor’s degree + 24 IT hours

Tools

Radio software templates

Routers/Switches

Jobbeschreibung

At Louisiana State Police, our mission is to deliver exceptional communications and IT services that keep our state connected, secure, and ready for the future. We are proud to serve the people of Louisiana by providing reliable telecommunications and data solutions, supporting both critical and routine communication needs with innovation, expertise, and a commitment to excellence.

We’re looking for an IT Technical Support Analyst to bring professionalism and energy to our Mobile Communications Services team. Our dedicated group is focused on the creation, design, and development of faster, more efficient telecommunications and data systems. The IT Technical Support Analyst will help to drive innovation to ensure seamless communication support for our agency and its partners.

• Three years of experience in information technology; OR
• Six years of full-time work experience in any field plus one year of experience in information technology; OR
• An associate's degree in information technology plus one year of experience in information technology; OR
• A bachelor’s degree plus one year of experience in information technology.
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.
• EXPERIENCE SUBSTITUTION:
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
• NOTE:
• A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

As an IT Technical Support Analyst, you will:

• Performs preventative maintenance on multiple radio tower sites, including the following systems; standby power generator, obstruction lightning, HVAC, alarm system, antenna systems, and base station repeaters that are part of a statewide voice and data communications network
• Perform installations, optimizations, and modifications of various communication system components and statewide voice and data communications network
• Diagnosis and repair of vehicular and portable radio/mobile data equipment
• Support critical operations and emergency equipment deployments
• Possess a broad understanding of programming, modifying, and installing software/templates of portable radios, mobile radios, and mobile data terminals
• Maintain dispatch center communication systems including: voice recorders, radio consoles, and mobile data interfaces
• Configure routers, switches, WAN bridges, wireless devices, and other network components used in local and remote terminals and servers

Position-Specific Details

Appointment Type: Probational, Promotional, or Job Appointment

Career Progression: This position may be filled as an IT Technical Support Analyst 1, 2, or 3.

Work Schedule: Work hours are 7:30 AM to 4:00 PM, Monday - Friday.

Compensation:The compensation depends on qualifications and experience. This position is eligible for CDL premium pay of up to $2.00 per hour. The minimum biweekly salaries are listed below:

• IT Support Analyst 1 - $1797.61
• IT Support Analyst 2 - $1923.19
• IT Support Analyst 3 - $2057.61

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Contact Information

For further information about this vacancy, contact:

Contact: Human Resources/Elyssa Schexsnayder

Email: [e-mail]