Technology Operations Specialist - IT & Helpdesk Lead

DPS-Office of State Police; Baton Rouge (LA); On-site; USD 57,000 - 62,000; Full time

Job summary

Louisiana State Police, within the DPS-Office of State Police, seeks a qualified candidate for a Business Technology role in the TCS section. The position emphasizes ensuring secure, efficient technology workflows for end users within the department and requires strong IT/PM/BA experience and relevant degrees.

The role offers a clear career path (Technology Specialist 1 or 2), an 8:00 AM–4:30 PM schedule on weekdays with alternating 24/7 on-call shifts, and biweekly pay scales listed for two

Qualifications

• Six years of experience in information technology, project management or business analysis.
• Six years of full-time work experience in any field plus four years of experience in information technology, project management or business analysis.
• An associate’s degree in information technology plus four years of experience in information technology, project management or business analysis.
• A bachelor’s degree plus four years of experience in information technology, project management or business analysis.
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology, project management or business analysis.
• A master’s degree plus three years of experience in information technology, project management or business analysis.

Responsibilities

• Focus on the interactions between the technology platforms and the end users; troubleshooting, problem resolution, reinforcing workflows, maintain accesses, extract information from systems, assist the Business Technology Supervisor when updating and or reviewing workflows and templates.
• Exercise, using daily decision-making and problem-solving skills, independent judgment to determine best courses of action to support end-users while providing helpdesk functions throughout the Department.
• Aid end-users by enacting security measures to apply confidentiality settings inside varying platforms. Responsible for extracting and sharing information, when directed to do so by appropriate authorities and within Departmental Policy and Louisiana laws.
• Serve as On-Call support between end-users and technology staff to facilitate ideas and discussions on user issues with existing platforms.
• Aid in the training of new and existing LADPS staff on the proper use of Mark43 (CAD/RMS), WarrantNow, CloudGavel, Axon Evidence.com, e-Crash, e-Citation, Microsoft SharePoint Platform, and Acadis; to include any future agency-wide technologies.
• Ensure compliance with applicable laws, policies, and procedures relative to technology initiatives. Perform all other tasks, special projects, analyses, studies, and plans as directed.

Education

Associate’s degree in information technology

Bachelor’s degree

Bachelor’s degree with 24 semester hours in information technology, computer science, engineering, mathematics, or business analytics

Master’s degree

Tools

Mark43 (CAD/RMS)

WarrantNow

CloudGavel

Axon Evidence.com

e-Crash

e-Citation

Microsoft SharePoint

Acadis

Job description

Louisiana State Police, within the DPS-Office of State Police, seeks a qualified candidate for a Business Technology role in the TCS section. The position emphasizes ensuring secure, efficient technology workflows for end users within the department and requires strong IT/PM/BA experience and relevant degrees.

The role offers a clear career path (Technology Specialist 1 or 2), an 8:00 AM–4:30 PM schedule on weekdays with alternating 24/7 on-call shifts, and biweekly pay scales listed for two