Business Technology Specialist 1/2

DPS-Office of State Police; Baton Rouge (LA); On-site; USD 57,000 - 62,000; Full time

Job summary

Louisiana State Police, within the DPS-Office of State Police, seeks a qualified candidate for a Business Technology role in the TCS section. The position emphasizes ensuring secure, efficient technology workflows for end users within the department and requires strong IT/PM/BA experience and relevant degrees.

The role offers a clear career path (Technology Specialist 1 or 2), an 8:00 AM–4:30 PM schedule on weekdays with alternating 24/7 on-call shifts, and biweekly pay scales listed for two

Qualifications

• Six years of experience in information technology, project management or business analysis.
• Six years of full-time work experience in any field plus four years of experience in information technology, project management or business analysis.
• An associate’s degree in information technology plus four years of experience in information technology, project management or business analysis.
• A bachelor’s degree plus four years of experience in information technology, project management or business analysis.
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology, project management or business analysis.
• A master’s degree plus three years of experience in information technology, project management or business analysis.

Responsibilities

• Focus on the interactions between the technology platforms and the end users; troubleshooting, problem resolution, reinforcing workflows, maintain accesses, extract information from systems, assist the Business Technology Supervisor when updating and or reviewing workflows and templates.
• Exercise, using daily decision-making and problem-solving skills, independent judgment to determine best courses of action to support end-users while providing helpdesk functions throughout the Department.
• Aid end-users by enacting security measures to apply confidentiality settings inside varying platforms. Responsible for extracting and sharing information, when directed to do so by appropriate authorities and within Departmental Policy and Louisiana laws.
• Serve as On-Call support between end-users and technology staff to facilitate ideas and discussions on user issues with existing platforms.
• Aid in the training of new and existing LADPS staff on the proper use of Mark43 (CAD/RMS), WarrantNow, CloudGavel, Axon Evidence.com, e-Crash, e-Citation, Microsoft SharePoint Platform, and Acadis; to include any future agency-wide technologies.
• Ensure compliance with applicable laws, policies, and procedures relative to technology initiatives. Perform all other tasks, special projects, analyses, studies, and plans as directed.

Education

Associate’s degree in information technology

Bachelor’s degree

Bachelor’s degree with 24 semester hours in information technology, computer science, engineering, mathematics, or business analytics

Master’s degree

Tools

Mark43 (CAD/RMS)

WarrantNow

CloudGavel

Axon Evidence.com

e-Crash

e-Citation

Microsoft SharePoint

Acadis

Job description

The Louisiana State Police is a statutorily mandated, statewide law enforcement agency charged with ensuring the safety, order, and security of the people in the state through enforcement, regulation, education, and provision of other essential public safety services.

The Louisiana State Police Technology and Communications Support (TCS) Section was developed to optimize the efficient and innovative use of the most advanced information technology and processes available and to maintain expertise in the various workflows, platforms, and processes of Departmental administrative matters. The TCS Technology Ops Team supports a majority of the software platforms used by LSP Patrol and BOI. A Business Technology Supervisor will provide direct supervision to the incumbent.

If you're driven, collaborative, and ready to make an impact—this could be the opportunity for you!

• Six years of experience in information technology, project management or business analysis; OR
• Six years of full-time work experience in any field plus four years of experience in information technology, project management or business analysis; OR
• An associate’s degree in information technology plus four years of experience in information technology, project management or business analysis; OR
• A bachelor’s degree plus four years of experience in information technology, project management or business analysis; OR
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology, project management or business analysis; OR
• A master’s degree plus three years of experience in information technology, project management or business analysis.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Focus on the interactions between the technology platforms and the end users; troubleshooting, problem resolution, reinforcing workflows, maintain accesses, extract information from systems, assist the Business Technology Supervisor when updating and or reviewing workflows and templates. Conduct in-platform reviews of data for quality assurance, record retention purposes, and directives. Add and/or suspend user access to technology platforms managed by TCS. Enter data into technology platforms managed by TCS.
• Exercise, using daily decision-making and problem-solving skills, independent judgment to determine best courses of action to support end-users while providing helpdesk functions throughout the Department. Assist the Business Technology Supervisor with reviews of data, checking on consistency in workflows, completeness, and overall quality.
• Aid end-users by enacting security measures to apply confidentiality settings inside varying platforms. Responsible for extracting and sharing information, when directed to do so by appropriate authorities and within Departmental Policy and Louisiana laws. Conduct information collection and preservation to satisfy public records requests served upon TCS.
• Serve as "On-Call" support between end-users and technology staff to facilitate ideas and discussions on user issues with existing platforms. Participate in shift and regional meetings to listen to needs and implement system enhancements.
• Aid in the training of new and existing LADPS staff on the proper use of Mark43 (CAD/RMS), WarrantNow, CloudGavel, Axon Evidence.com, e-Crash, e-Citation, Microsoft SharePoint Platform, and Acadis; to include any future agency-wide technologies.
• Ensure compliance with applicable laws, policies, and procedures relative to technology initiatives. Perform all other tasks, special projects, analyses, studies, and plans as directed.

Position-Specific Details:

Appointment Type: Promotional opportunity open to classified permanent DPS-Office of State Police employees only

Career Progression: This position may be filled as a Business Technology Specialist 1 or 2.

Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday-Friday. Alternating 24/7 On-Call Schedule

Compensation:This position is eligible for overtime (if needed).

The minimum biweekly salaries are below:

• Business Technology Specialist 1 - $2,201.61
• Business Technology Specialist 2 - $2,356.00

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Contact Information

For further information about this vacancy, contact:

Contact: Human Resources/Elyssa Schexsnayder

Email: [e-mail]

Phone: [phone]