IT Operations and Services Supervisor

cirichlandwa; United States; On-site; USD 125,000 - 182,000; Full time

Benefits offered by this job

Health insurance

Dental and vision plans

Life Insurance

Job summary

City of Richland is seeking an IT Manager-level professional to oversee the Microsoft Office 365 ecosystem, network, servers, PCs, mobile devices and related IT assets. You will enforce policies and goals under the IT Manager, and supervise staff to deliver high-quality end-user support and infrastructure operations.

The role requires a Bachelor's degree and 6+ years in IT networking or enterprise operations, including supervisory experience.

Qualifications

• Bachelor's degree in information systems or related field with 6+ years in IT networking or enterprise operations infrastructure.
• Minimum 2 years in a supervisory role.
• Equivalent education/experience will be considered.

Responsibilities

• Manage and optimize the City's Microsoft Office 365 ecosystem, network, servers, desktop PCs, mobile devices, phones, software and hardware.
• Set policies and goals under the direction of the Information Technology Manager.
• Provide end-user IT support and supervision of assigned personnel; ensure timely, effective service.

Skills

IT networking

Enterprise operations

Supervisory leadership

Education

Bachelor's degree in information systems or related field

Job description

Department:

Information Technology

Division:

Information Technology Division

Pay Range

$125,299.20 - $182,208.00 Annual

Midpoint

$153,753.60

SUMMARY OF POSITION

Performs complex administrative work ensuring the effective and efficient operation of the City's Microsoft Office 365 ecosystem, network, servers, desktop PCs, mobile devices, phones, software, hardware, and other IT equipment while making sure that the City's end users receive appropriate IT assistance and support; performs related work as apparent or assigned. Work involves setting policies and goals under the direction of the Information Technology Manager (supervisor). Continuous supervision is exercised over assigned personnel.

The full job description can be viewed City of Richland - Job Descriptions page.

Please note, this position works on-site and there is no hybrid work options available.

SUPPLEMENTAL INFORMATION

Although this position is on-site and has a typical Monday-Friday schedule, occasionally business requires work after hours, weekends, and holidays.

Selection will be based on overall qualifications, skills testing (if applicable), and an interview process. The final candidate selected will be subject to a comprehensive background/reference check commensurate to the position to include fingerprinting.

MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE:

• Bachelor's degree with coursework in information systems, or related field
• Six (6) or more years of experience with IT networking or enterprise operations infrastructure.
• Including two (2) years in a supervisory role.
• Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities will be considered.

SPECIAL REQUIREMENTS:

• Valid driver's license
• Obtain Microsoft Certified Systems Engineer (MCSE) or Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) or Certified Information Systems Security Professional (CISSP) certification within one (1) year of hire and maintain throughout employment.
• Obtain PMI-Agile Certified Practitioner (ACP) or Project Management Professional (PMP) certification within two (2) years of hire and maintain throughout employment.

DESIRABLE QUALIFICATIONS

• Prior experience setting up and managing wireless networks, full security stacks and M365.
• Prior supervisory experience and demonstrated leadership skills.

WE ARE RICHLAND

At the City of Richland, your work makes a difference every day. From maintaining essential services to enhancing our community, you'll be part of a team that values teamwork, integrity and excellence in what we do.

With a strong sense of purpose, great benefits, and a commitment to growth, we are building a community we're proud to serve.

Richland Rewards - Supporting Those Who Serve

Summary of the City of Richland benefits for unaffiliated staff (non-represented employees):

Note: Unaffiliated staff (non-union employees) may receive some or all of the benefits listed below based on the Compensation Plan for Unaffiliated Employees (Comp Plan) with the City; consult the Comp Plan for specific information about position benefits.

Regular Full-Time (35 to 40 hr/week) Employee Benefits

• Excellent open access (preferred provider) medical plan with substantial City-paid contribution
• City-paid dental and vision plans
• City-paid Life and Accidental Death & Dismemberment Insurance (equals two times the employee's annual salary)
• City-paid Long-Term Disability Insurance
• Participation in the State of Washington's Retirement Plan (PERS)
• Paid Time Off (PTO)
• 10 Paid Holidays
• 4% City-match deferred compensation with 457 and 401(a) plan options Supervisors or Exempt Level = additional 1% City-paid into the 401(a) Plan
• Extended Sick Leave (ESL)
• Section 125 - Flexible Benefits Plan (Medical/Dependent Care)
• City Paid and Employee Paid Retirement Health Savings Plan
• Employee Assistance Program
• Annual Performance Assessment System

Paid Time Off (PTO) Accrual

Regular Full-Time (40hr) Accrual Rates.

( The accrual rates for full time (30-34hr) and part-time positions are pro-rated based upon the position's budgeted hours. )

Years of Continuous Service / Maximum Hours Per Month

• 0 months through 6 months / 13.33 hours per month
• 6 months through 9 years / 20.33 hours per month
• 10 years through 15 years / 22.33 hours per month
• 16 years through 20 years / 24.33 hours per month
• Over 20 years / 26.33 hours per month

The City is an Equal Opportunity Employer committed to recruiting and retaining a highly qualified and diversified work force. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age (over 40), martial or veteran status, disability, sexual orientation, or