Customer Service Representative

City of Richland; United States; On-site; USD 61,000 - 86,000; Full time

Benefits offered by this job

Medical plan

Dental and vision plans

Life Insurance

PERS retirement

Paid Time Off

Paid Holidays

Retirement Health Savings Plan

Job summary

City of Richland's Finance Department seeks an in-person Customer Service Clerk to assist residents, handle billing, cashiering, and information requests. Work is performed under supervision of a Director, Manager, or Supervisor.

The role requires strong communication and MS Office skills, with potential flex options after six months, and a standard Mon-Fri 8:00-5:00 schedule.

Qualifications

• High School Diploma or GED.
• 1 year of customer service experience.
• 3 years customer service including handling difficult issues.
• Experience collecting on delinquent accounts.
• Experience with Utility Billing.
• Intermediate (or higher) skills in Word, Excel, and Outlook.

Responsibilities

• Assist customers in person and by telephone.
• Provide information and process billing and cashiering.
• Schedule and coordinate related tasks.
• Support supervisors and maintain accurate records.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Department: Finance Division: Customer Service Pay Range $29.51 - $41.25 Hourly Midpoint $35.38 Hourly Starting salaries generally fall between the minimum and midpoint of the range. Each offer depends on the candidate’s experience and qualifications, internal pay equity, and available budget. Salary offers are negotiated individually based on these factors.

A resume is desired with your application in order to be given first consideration

SUMMARY OF POSITION

Performs administrative support work assisting customers in person and by telephone, receiving and providing customer service information, preparing and processing billing, cashiering, scheduling, and related work as apparent or assigned. Work is performed under the moderate supervision of the assigned Director, Manager or Supervisor (supervisor).

SUPPLEMENTAL INFORMATION

This is a full-time, in-person position. Upon hire, the work schedule is a typical Monday–Friday schedule of 8:00 a.m.–5:00 p.m. Flexible scheduling options, including a 9/80 schedule with alternating Fridays off, may be available, after 6 months in the position. Selection will be based on overall qualifications, skills testing (if applicable), and an interview process. The final candidate selected will be subject to a comprehensive background/reference check commensurate to the position.

MINIMUM QUALIFICATIONS

• High School Diploma/GED
• One (1) year of experience in providing customer service

DESIRED QUALIFICATIONS

• Three (3) years of customer service experience, which include handling difficult and varied issues.
• One (1) year of experience collecting on delinquent accounts.
• Experience with Utility Billing.
• Intermediate (or higher) skills utilizing the Microsoft Office Suite specifically Word, Excel, and Outlook.

WE ARE RICHLAND

At the City of Richland, your work makes a difference every day. From maintaining essential services to enhancing our community, you’ll be part of a team that values teamwork, integrity and excellence in what we do. With a strong sense of purpose, great benefits, and a commitment to growth, we are building a community we’re proud to serve.

Richland Rewards – Supporting Those Who Serve Regular Full-Time (35 to 40 hr/week) Employee Benefits

• Excellent open access (preferred provider) medical plan with substantial City-paid contribution
• City-paid dental and vision plans
• City-paid Life and Accidental Death & Dismemberment Insurance (equals two times the employee's annual salary)
• City-paid Long-Term Disability Insurance
• Participation in the State of Washington's Retirement Plan (PERS)
• Paid Time Off (PTO) 10
• Paid Holidays
• 4% City-match deferred compensation with 457 and 401(a) plan options
• Extended Sick Leave (ESL)
• Section 125 - Flexible Benefits Plan (Medical/Dependent Care)
• City Paid and Employee Paid Retirement Health Savings Plan
• Employee Assistance Program
• Annual Performance Assessment System
• Paid Time Off (PTO) Accrual Regular Full-Time (40hr) Accrual Rates.
• The accrual rates for full time (30-34hr) and part-time positions are pro-rated based upon the position's budgeted hours.
• Years of Continuous Service / Maximum Hours Per Month 0 months through 6 months / 13.33 hours per month
• 6 months through 9 years / 20.33 hours per month
• 10 years through 15 years / 22.33 hours per month
• 16 years through 20 years / 24.33 hours per month
• Over 20 years / 26.33 hours per month
• Note: Unaffiliated staff (non-union employees) may receive some or all of the benefits listed below based on the Compensation Plan for Unaffiliated Employees (Comp Plan) with the City; consult the Comp Plan for specific information about position benefits.

The City is an Equal Opportunity Employer committed to recruiting and retaining a highly qualified and diversified work force.

Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age (over 40), martial or veteran status, disability, sexual orientation, or any other basis prohibited by federal, state, and local laws.

In accordance with the American with Disabilities Act, reasonable accommodation for persons with disabilities will be provided for participation in the application and selection process, if requested. Persons with a disability who need assistance must notify the Human Resources Department about the accommodation needed at the time of application and prior to the closing date by calling [phone].

The provisions of job announcements listed on this website do not constitute an expressed, or implied, contract of employment with the City. Any provision contained herein may be modified and/or revoked without notice.

Jobs are unposted at 11:59 PM the day BEFORE the Job Posting End Date

We are Richland! Culture

Our core values of Teamwork, Integrity and Excellence help define who we are as an organization and how we approach our work.

Our strong and supportive workplace culture connects each member of our team, empowering us to do great work while creating a sense of camaraderie.

This culture sets us apart as a friendly, yet high performing team of professionals.

Community

We are committed to being involved and engaged in our community. Our City provides ample opportunity to volunteer and make a difference in the lives of our citizens.

Richland is situated along the Columbia River and is known for its boundless parks and recreational opportunities. We boast diverse industry with an emphasis on STEM, excellent schools, low crime, and a family-friendly charm.

Commitment

Each division within our organization has a strong commitment to doing the right thing. We remain steadfast in providing a high level of service to our citizens.

We respect the efforts of our team members and acknowledge not only our accomplishments, but opportunities to improve.

Regardless of the challenge or task at hand, we are one team.

We are Richland!

We are Richland!