IT Operations and Services Supervisor

City of Richland; Richland (WA); On-site; USD 125,000 - 182,000; Full time

Job summary

City of Richland is seeking an IT Manager to oversee the Microsoft Office 365 ecosystem, networks, servers, desktops, mobile devices, phones, software, hardware, and IT equipment while ensuring end users receive effective IT assistance and support.

You will set policies and goals under the Information Technology Manager and provide continuous supervision to assigned personnel. The role is strictly on-site with no hybrid option.

Qualifications

• Bachelor's degree with coursework in information systems or related field.
• 6+ years of IT networking or enterprise operations infrastructure.
• 2+ years in a supervisory role.

Responsibilities

• Oversee IT infrastructure including Microsoft 365 ecosystem, networks, servers, desktops, mobile devices, phones and IT equipment.
• Set policies and goals under the Information Technology Manager and guide staff accordingly.
• Provide end-user support to ensure timely resolution of IT issues.
• Supervise assigned personnel and coordinate with other city departments.

Skills

IT networking

Enterprise operations infra

Supervisory experience

Policy setting

O365 administration

Education

Bachelor's degree in information systems or related field

Tools

MCSE/CCNA/CCNP/CISSP certifications

Job description

Pay Range

$125,299.20 - $182,208.00 Annual

Midpoint

$153,753.60

Starting salaries generally fall between the minimum and midpoint of the range. Each offer depends on the candidate’s experience and qualifications, internal pay equity, and available budget. Salary offers are negotiated individually based on these factors.

SUMMARY OF POSITION

Performs complex administrative work ensuring the effective and efficient operation of the City’s Microsoft Office 365 ecosystem, network, servers, desktop PCs, mobile devices, phones, software, hardware, and other IT equipment while making sure that the City’s end users receive appropriate IT assistance and support; performs related work as apparent or assigned. Work involves setting policies and goals under the direction of the Information Technology Manager (supervisor). Continuous supervision is exercised over assigned personnel.

The full job description can be viewed City of Richland – Job Descriptions page.

Please note, this position works on-site and there is no hybrid work options available.

SUPPLEMENTAL INFORMATION

Although this position is on-site and has a typical Monday-Friday schedule, occasionally business requires work after hours, weekends, and holidays.

Selection will be based on overall qualifications, skills testing (if applicable), and an interview process. The final candidate selected will be subject to a comprehensive background/reference check commensurate to the position to include fingerprinting.

MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE:

• Bachelor's degree with coursework in information systems, or related field
• Six (6) or more years of experience with IT networking or enterprise operations infrastructure.
• Including two (2) years in a supervisory role.

Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities will be considered.

SPECIAL REQUIREMENTS:

• Valid driver’s license
• Obtain Microsoft Certified Systems Engineer (MCSE) or Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) or Certified Information Systems Security Professional (CISSP) certification within one (1) year of hire and maintain throughout employment.
• Obtain PMI-Agile Certified Practitioner (ACP) or Project Management Professional (PMP) certification within two (2) years of hire and maintain throughout employment.

DESIRABLE QUALIFICATIONS

• Prior experience setting up and managing wireless networks, full security stacks and M365.
• Prior supervisory experience and demonstrated leadership skills.

WE ARE RICHLAND

At the City of Richland, your work makes a difference every day. From maintaining essential services to enhancing our community, you’ll be part of a team that values teamwork, integrity and excellence in what we do.

With a strong sense of purpose, great benefits, and a commitment to growth, we are building a community we’re proud to serve.

The City is an Equal Opportunity Employer committed to recruiting and retaining a highly qualified and diversified work force. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age (over 40), martial or veteran status, disability, sexual orientation, or any other basis prohibited by federal, state, and local laws.

In accordance with the American with Disabilities Act, reasonable accommodation for persons with disabilities will be provided for participation in the application and selection process, if requested. Persons with a disability who need assistance must notify the Human Resources Department about the accommodation needed at the time of application and prior to the closing date by calling [phone].

The provisions of job announcements listed on this website do not constitute an expressed, or implied, contract of employment with the City. Any provision contained herein may be modified and/or revoked without notice.