IT Manager 1: Service Desk Lead & IT Strategy

State of Ohio; Columbus (OH); On-site; USD 67,000 - 96,000; Full time

Benefits offered by this job

Medical Coverage

Dental and Vision Insurance

Paid time off and holidays

Job summary

The State of Ohio is seeking an Information Technology Manager 1 in the Information Technology Division, based in Columbus. This permanent full-time role oversees service desk operations, staff coaching, and IT procurement, with a focus on ServiceNow processes and end-user support.

You will manage daily workflows, aid in onboarding, ensure IT standards, and contribute to agency events. A background check and tax history review are required for final candidacy.

Qualifications

• 8 1/2 years exp. commensurate with job duties to be performed as outlined in approved position description.
• Undergraduate core coursework in computer science or related field with programming, databases, and systems analysis.
• Experience in information technology leadership and policy development.

Responsibilities

• Supervise IT support staff responsible for service desk operations, inventory control, end-user support, and device distribution.
• Manage daily workflow, monitor workloads, provide coaching, complete evaluations, support professional development, and assist in hiring and onboarding.
• Oversee ServiceNow service desk processes, handle escalations, and coordinate coverage for timely resolution of issues.
• Plan hardware replacement and assist with IT procurement.
• Assist onboarding of new staff, maintain documentation and job aids, contribute content for internal platforms, and support IT needs for agency events.
• Analyze user needs, assist with system updates, and ensure adherence to IT standards.

Skills

Information Technology

Job description

The State of Ohio is seeking an Information Technology Manager 1 in the Information Technology Division, based in Columbus. This permanent full-time role oversees service desk operations, staff coaching, and IT procurement, with a focus on ServiceNow processes and end-user support.

You will manage daily workflows, aid in onboarding, ensure IT standards, and contribute to agency events. A background check and tax history review are required for final candidacy.