IT Service Desk Analyst — End-User Support & Training

Cota; Columbus (OH); Presencial; USD 68.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Vision, Dental, Supplemental,

Life Insurance

Paid Parental Leave

Employee Discounts

COTA Bus Pass

Wellness Initiatives

On-Site Chair Massage

On-Site Health Coach

Tuition Reimbursement

Student Loan Repayment Program

Public Pension through OPERS & Ohio DC

Descripción de la vacante

COTA is seeking a Service Desk Analyst in Columbus, OH to provide first-line technical support for end users, hardware, software, and office peripherals. You will manage the Service Desk, resolve issues via phone or ticketing, and assist with AV/phone systems and onboarding training.

The role requires a High School Diploma or GED with 5+ years of hardware/software support experience; A+ and ITIL are desirable.

Formación

• High School Diploma or GED plus 5 years of hardware/software support experience.
• A+ Certification desired.
• ITIL Certification desired.

Responsabilidades

• Operates the Service Desk and resolves end-user issues via phone or ticketing.
• Troubleshoots hardware, software, peripherals, and telephony concerns.
• Creates and maintains SOPs for desktop systems and imaging.
• Provides training to new employees on equipment and desktop systems.
• Manages printers, mailboxes, meeting rooms, and distribution lists.
• Administers Active Directory/AzureAD and Intune; supports Teams/NICE CXOne.
• Participates in on-call after hours and supports multiple locations.

Conocimientos

End-user support

Hardware troubleshooting

Software troubleshooting

Teams support

Educación

High School Diploma or GED

A+ Certification Desired

ITIL Certification Desired

Herramientas

Active Directory/AzureAD

Intune

NICE CXOne

Office 365

Descripción del empleo

COTA is seeking a Service Desk Analyst in Columbus, OH to provide first-line technical support for end users, hardware, software, and office peripherals. You will manage the Service Desk, resolve issues via phone or ticketing, and assist with AV/phone systems and onboarding training.

The role requires a High School Diploma or GED with 5+ years of hardware/software support experience; A+ and ITIL are desirable.