Information Technology Apprentice (Database Management)

Ohio Department of Administrative Services; Columbus (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

The Ohio Department of Administrative Services (DAS) is seeking an entry-level IT apprentice to support the assigned IT program area in Columbus, OH. You will work under guidance to learn database administration basics, monitor databases, patching, and handle customer requests while attending relevant training courses.

You will gain exposure to SQL, scripting, change management policies, and documentation practices, contributing to ongoing IT projects and operational support within a government

Qualifications

• 1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support
• Or equivalent of Minimum Class Qualifications for Employment noted above.

Responsibilities

• Assist with daily tasks such as database server and activity monitoring, database maintenance and patching, and completing customer requests.
• Learn IT Change Management policies and procedures and assist documenting database inventory, process flows and procedures.
• Build foundational knowledge of database management concepts and SQL and scripting.

Skills

Technical writing

Reading comprehension

PC hardware/software

Critical thinking

Open-source research

Basic scripting

Data protection

Education

Information Systems/IT coursework or 2 months experience

Tools

ServiceNow

Job description

What You\'ll Do

Under direct guidance and supervision, works to-ward acquiring the knowledge, skills and abilities required to perform entry-level duties within an as-signed information technology program area team:

• Serves as an apprentice to designated staff learning core information technology competencies
• Attend training courses relevant to assigned information technology program area
• Assists assigned information technology program area team with daily tasks such as: Database server and activity monitoring, database maintenance and patching, complete customer requests, etc.
• Learns IT Change Management policies and procedures
• Assists documenting database inventory, process flows and procedures
• Builds foundational knowledge of database management concepts and strategies
• Leverages appropriate resources to build problem solving skills
• Learns foundational concepts of SQL and scripting

What You\'ll Do

Under direct guidance and supervision, works to-ward acquiring the knowledge, skills and abilities required to perform entry-level duties within an as-signed information technology program area team:

• Serves as an apprentice to designated staff learning core information technology competencies
• Attend training courses relevant to assigned information technology program area
• Assists assigned information technology program area team with daily tasks such as: Database server and activity monitoring, database maintenance and patching, complete customer requests, etc.
• Learns IT Change Management policies and procedures
• Assists documenting database inventory, process flows and procedures
• Builds foundational knowledge of database management concepts and strategies
• Leverages appropriate resources to build problem solving skills
• Learns foundational concepts of SQL and scripting

Performs Other Related Duties As Needed Including

• Representing the agency and assigned program area to internal and external customers
• Scheduling meetings, preparing agendas, and taking meeting notes
• Providing project support for database services projects

Minimum Qualifications

1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support

• Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills:

Information Technology

Knowledge

• Computer hardware and software
• Ticketing software (e.g. Service Now) *
• Customer Service techniques and standards*
• State IT policies, procedures and applicable laws *
• Operations and processes for diagnosing common or recurring system problems*
• Database procedures used for querying prior incidents to gather information *
• Relational database management systems and structured query language (SQL)
• Incident response and handling methodologies*
• Principal methods, procedures, and techniques of gathering information and producing, reporting, and sharing information*
• Organization's core business/mission processes*

Skills

• Technical writing and documentation practices (e.g standard operating procedures, training documents, workflow diagrams) *
• Reading/verbal comprehension (i.e. comprehend and apply written & verbal instructions)
• Operating PC Hardware and Software (e.g. MS Word, Excel, PPT, Outlook)
• Critical thinking (i.e. impact analysis, troubleshooting)
• Conducting open-source research for troubleshooting network and client-server issues*
• Basic operation of computers
• Basic Scripting capabilities*
• Data protection strategies*

Abilities

• Communication (e.g. Oral, Written, Active Listening)
• Problem sensitivity/problem solving
• Time Manage (e.g. organization and prioritization)
• Active learning
• Match the appropriate knowledge repository technology for a given application or environment*
• Accurately define incidents, problems, and events in the trouble ticketing system*
• Developed after employment

Organization

Administrative Services

Agency Contact Name and Information

Alexis Hill ([e-mail])

Unposting Date

Oct 14, 2026, 11:59:00 PM

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$24.88

Schedule

Full-time

Classified Indicator

Unclassified

Union

OCSEA

Technical Skills

Database Administration, Information Technology

Professional Skills

Problem Solving, Time Management

Primary Technology

Not Applicable

Agency Overview

About Us:

The Ohio Department of Administrative Services (DAS) takes great pride in its work to support the priorities of the DeWine-Tressel administration to ease access for those doing business with the state, secure state data and technology resources, and create efficiencies for our state government partners while keeping costs in check.

DAS is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards, and commissions. DAS program areas serve our Ohio government customers, who in turn directly serve the interests of Ohioans. We help procure goods and services, deliver information technology and mail, recruit and train personnel, promote equal access to the state workforce, lease and manage office space, process payroll, print publications, and perform a variety of other services.

The Office of Information Technology (OIT) delivers enterprise information technology and telecommunication services as well as IT policy and standards, lifecycle investment planning, and privacy and security management.

TheInfrastructure Services Division (ISD) operates the IT infrastructure for the state, which includes hardware, software and telecommunications. The division also develops and manages a variety of enterprise IT services. ISD consists of the following program areas: Application Infrastructure & Operations Solutions; Customer Service Center; Data Center Co-Location; Disaster Recovery and Business Continuity; Enterprise Cloud Smart Solutions; Enterprise Mainframe Computing and Database Services; Enterprise Servers; Enterprise Storage; and Unified Network Services.