Information Technology Manager 1

State of Ohio; Columbus (OH); On-site; USD 67,000 - 96,000; Full time

Benefits offered by this job

Medical Coverage

Dental and Vision Insurance

Paid time off and holidays

Job summary

The State of Ohio is seeking an Information Technology Manager 1 in the Information Technology Division, based in Columbus. This permanent full-time role oversees service desk operations, staff coaching, and IT procurement, with a focus on ServiceNow processes and end-user support.

You will manage daily workflows, aid in onboarding, ensure IT standards, and contribute to agency events. A background check and tax history review are required for final candidacy.

Qualifications

• 8 1/2 years exp. commensurate with job duties to be performed as outlined in approved position description.
• Undergraduate core coursework in computer science or related field with programming, databases, and systems analysis.
• Experience in information technology leadership and policy development.

Responsibilities

• Supervise IT support staff responsible for service desk operations, inventory control, end-user support, and device distribution.
• Manage daily workflow, monitor workloads, provide coaching, complete evaluations, support professional development, and assist in hiring and onboarding.
• Oversee ServiceNow service desk processes, handle escalations, and coordinate coverage for timely resolution of issues.
• Plan hardware replacement and assist with IT procurement.
• Assist onboarding of new staff, maintain documentation and job aids, contribute content for internal platforms, and support IT needs for agency events.
• Analyze user needs, assist with system updates, and ensure adherence to IT standards.

Skills

Information Technology

Job description

All job postings will expire at 11:59 PM Eastern Time on the application deadline.

Organization:Taxation

Agency Contact Name and Information: Katie Schuler - [e-mail] or HR Mainline at 614-466-3020

Work Location:

4485 Northland Ridge Boulevard
Columbus, Ohio, 43229
United States

Compensation:

$48.93 - $69.94

Schedule:

Permanent - Full Time

Work Hours:

8:00AM-5:00PM

Classified Indicator:

Classified

Union:

Exempt from union

Primary Job Skill:

Information Technology

The Ohio Department of Taxation is responsible for the administration of individual and business taxes across the state. Guided by our Mission Statement, we are ONE TEAM providing education, innovation, outreach, and exceptional service to our customers through courtesy, accuracy, and responsiveness in each interaction. Taxation is committed to building a strong and skilled workforce. We invest in the development of each employee through comprehensive training, a competitive total compensation package that includes benefits (medical, dental, and vision insurance), tuition reimbursement, health and wellness programs, work-life balance initiatives, and opportunities for career advancement.

The Ohio Department of Taxation is seeking one (1) Information Technology Manager 1 in the Information Technology Division. What You’ll do as an Information Technology Manager 1:

• Supervise IT support staff responsible for service desk operations, inventory control, end‑user support, and device distribution.
• Manage daily workflow, monitor workloads, provide coaching, complete evaluations, support professional development, and assist in hiring and onboarding.
• Manage daily workflow, monitor workloads, provide coaching, complete evaluations, support professional development, and assist in hiring and onboarding.
• Oversee ServiceNow service desk processes, handle advanced escalations, and coordinate coverage to ensure timely and prompt resolution of issues.
• Strategically plan for hardware replacement and assist with IT procurement.
• Provide assistance with the onboarding of new staff, maintain documentation and job aids, contribute content for internal platforms, and support IT needs for agency events.
• Analyze user needs, assist with system updates, and ensure adherence to IT standards.

Additional Information

To request a reasonable accommodation due to disability for the application or interview process, please contact ADA Coordinator J.D. Hawkins by phone: [phone] or by email to: [e-mail].

A full Position Description will be provided during the interview process. The final candidate selected for the position will be required to undergo a criminal background check and tax history check. Section 2961 of the Ohio Revised Code prohibits individuals convicted of a felony including but not limited to fraud, deceit, or theft from holding a position that has substantial management or control over the property of a state agency. Additionally, pursuant to section 5703.081 of the Ohio Revised Code, the Ohio Department of Taxation requires all current and prospective employees to be current and compliant with all state tax laws.

Why Work for the State of Ohio:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications:

8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting 18 months exp. in performing project management functions as defined in series purpose.
-Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting. 18 mos. exp. in performing project management functions as defined in series purpose.
-Or 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent. Or in offices of statewide information technology policy & planning, positions require completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts 3 yrs. exp. in utilizing word processing software 3 yrs. exp. in utilizing internet browser(s) for research 54 mos. exp. which included following: knowledge of information technology architecture components, developing information technology strategic plans, preparing & making presentations/public speaking, writing information technology related policy & procedures, preparing & monitoring budget, providing cost & resources estimates, & contract management 2 yrs. exp. in utilizing e-mail system 18 mos. exp. in project management or lead role on information technology project12 mos. exp. in utilizing spreadsheet software 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent.
-Or equivalent of Minimum Class Qualifications For Employment noted above.
Technical Skills:Information Technology
Professional Skills: Leading Others, Problem Solving, Adaptability

ADA Statement:

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace:

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.