IT Installation Technician - Endpoint Hardware & Support

Planned Systems International, Inc.

Arlington (VA)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Health, dental, vision insurance

Disability & life insurance

401(k) with employer match

Tuition reimbursement

Paid leave

Job summary

Planned Systems International, Inc. is seeking an IT Installation Hardware Technician to join our team in Arlington, VA.

You will support repair, maintenance, logistics and engineering services to ensure secure, available Endpoint IT systems at Federal sites. Responsibilities include troubleshooting hardware and network issues, desktop and printer support, cable management, imaging, and SOP updates, with a focus on customer service and efficient ticket handling.

Qualifications

Active T3 investigation with ability to obtain required security clearances.
DoD 8140 IAT Level II certification (e.g. CompTIA Security+ CE).

Responsibilities

Troubleshoot and resolve hardware, network, and device issues (PCs, printers, cabling).
Diagnose problems with desktops, printers, mobile devices, and office equipment.
Perform basic hardware work: cable management, desktop installation, imaging.
Update standard operating procedures as needed.
Validate ticket details and escalate through the ticketing system.
Participate in/lead special projects and day-to-day operations.
Maintain customer focus and deliver high-quality service.
Interact daily with supervisor, peers and customers.