IT Technician: Desktop & Network Support (Onsite/Hybrid)

PSEG.com; Hancocks Bridge (NJ); On-site; USD 59,000 - 89,000; Full time

Benefits offered by this job

Benefits from day one

Job summary

PSEG Services Corp. is seeking an IT assistant/technician to install hardware and software for businesses, maintain computer systems and equipment, diagnose, troubleshoot, and repair issues impacting daily operations.

Provides end-user support by installing, configuring, and maintaining hardware and software, and responding to user requests to ensure systems run optimally. Responsibilities may shift based on strategic goals, emerging technologies, operational requirements, or leadership

Qualifications

• 0-1 years technical experience required with a degree in STEM.
• 4-6 years related technical experience required with out a degree.
• Must meet and maintain nuclear requirements for Unescorted Site Access and maintain fitness-for-duty requirements.

Responsibilities

• Perform troubleshooting and repairs to address/resolve PC hardware, peripherals, operating system, application software and network connectivity failures; ensure documented incident (INC) records are resolved within committed service levels
• Deploy new or reallocated PC hardware, operating system changes and applications as requested; ensure documented request (REQ) tasks are deployed within committed service level
• Provide desktop support outside core business hours during refueling outages; ensure documented outage-related incident (INC) records are resolved within committed service levels
• Image new and reallocated PCs as needed
• Manage model stock of spare PCs, monitors, peripherals and other PC hardware
• Perform periodic walk downs and equipment checks for Emergency Planning PC assets and IT systems in preparation for drills and exercises
• Respond to PSEG Nuclear client inquiries and provide timely feedback and updates for assigned work
• Support participation in the on call schedule; respond to after hours IT incidents and operational needs as assigned
• Provide support for video and audio-conferencing systems; ensure reliable performance for meetings, training sessions and plant operational activities
• Participate in Emergency Planning (EP) drill scenarios and respond as required; ensure IT systems and PC assets function properly throughout drills

Skills

Technical experience

Nuclear access

Unescorted site access

Education

B.S./B.A. in STEM

4-6 years experience without degree

Job description

PSEG Services Corp. is seeking an IT assistant/technician to install hardware and software for businesses, maintain computer systems and equipment, diagnose, troubleshoot, and repair issues impacting daily operations.

Provides end-user support by installing, configuring, and maintaining hardware and software, and responding to user requests to ensure systems run optimally. Responsibilities may shift based on strategic goals, emerging technologies, operational requirements, or leadership