Deployment Technician

Insight Global; Virginia (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

Insight Global is looking for a Deployment Technician in Virginia, Minnesota. This role involves providing technical assistance for hardware and software issues, installing and maintaining endpoint devices, and troubleshooting technical problems.

The ideal candidate should have a High School Diploma and two years of endpoint support experience, along with solid knowledge of Windows OS and Microsoft applications. Excellent communication skills and the ability to lift 50 pounds are also required.

Qualifications

• 2 years of endpoint support experience in an enterprise environment or equivalent.
• Strong knowledge of the Windows operating systems and Office 365 applications.
• Experience with PT Refresh and troubleshooting networking issues.

Responsibilities

• Provide technical assistance for hardware and software issues.
• Install, configure, and maintain hardware and software.
• Troubleshoot technical issues with hardware and connectivity.
• Collaborate with staff to deliver technology services effectively.
• Maintain accurate records of support activities.
• Ensure endpoint security compliance.
• Perform endpoint asset management.

Skills

Windows 10/11 operating system

Microsoft Office 365 applications

Technical assistance

Networking skills

Active Directory

Microsoft Endpoint Configuration Manager (SCCM)

macOS

iOS devices

Education

High School Diploma or equivalent

Job description

Insight Global is looking for a Deployment Technician. This role will be responsible for responding to user inquiries and providing technical assistance for hardware and software issues on endpoint devices. Install, configure, and maintain endpoint hardware and software, including operating systems, applications, and peripheral equipment such as printers and scanners. Troubleshoot and diagnose technical issues related to hardware, software, and network connectivity. Collaborate with other IST staff to ensure that technology services are delivered effectively and efficiently. Maintain accurate records of all support activities using a ticketing systems, as well as endpoint security compliance, including antivirus, anti-malware, and appropriate end-user education.

Minimum Qualifications:

• High School Diploma and two years of endpoint support of Microsoft Windows systems in an enterprise environment; or equivalent combination of training and experience.
• Strong knowledge of Windows 10/11 operating system and Microsoft Office 365 applications
• Experience with PT Refresh and strong networking abilities
• Excellent communication skills and ability to interact with end-users at all levels.
• Knowledge of Active Directory, Microsoft Endpoint Configuration Manager (SCCM), macOS, iOS devices, and basic networking concepts is preferred.
• A clean driving record is required as local driving is mandatory.
• Must be able to lift 50 pounds.

Duties:

• Respond to user inquiries and provide technical assistance for hardware and software issues on endpoint devices.
• Install, configure, and maintain endpoint hardware and software, including operating systems, applications, and peripheral equipment such as printers and scanners.
• Troubleshoot and diagnose technical issues related to hardware, software, and network connectivity.
• Collaborate with other IST staff to ensure that technology services are delivered effectively and efficiently.
• Maintain accurate records of all support activities using a ticketing system.
• Maintain endpoint security compliance, including antivirus, anti-malware, and appropriate end-user education.
• Perform endpoint asset management, including inventory, procurement, and refresh.