Senior Field Server & Desktop Support Technician

Worldwide TechServices; Waterloo (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology service provider is seeking a Senior Server Support Technician in Waterloo, Iowa. The role involves a variety of technical troubleshooting tasks for desktops and servers, along with direct client interactions. Candidates should have 2-5 years of relevant experience, maintain OEM certifications, and possess a valid driver's license. The position emphasizes accountability, customer satisfaction, and safety, requiring the ability to lift equipment and drive to client locations. A comprehensive tool kit and passing various background checks are also necessary.

Qualifications

• Requires 2-5 years of relevant experience.
• Must maintain all required OEM Certifications.
• Must have a valid Driver’s License and reliable transportation.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned.
• Meet customer service satisfaction criteria.
• Complete all administrative tasks for calls.
• Follow established policies for service delivery.
• Control assets and inventory for service agreements.
• Report all time and mileage accurately.

Skills

Technical communication

Ability to drive to client locations

Overtime work

Long-distance travel

Lifting/moving computer equipment

Criminal/background check

Basic repair tool kit

Drug screening

Agility test

Education

Technical school certification or equivalent

Job description

A leading technology service provider is seeking a Senior Server Support Technician in Waterloo, Iowa. The role involves a variety of technical troubleshooting tasks for desktops and servers, along with direct client interactions. Candidates should have 2-5 years of relevant experience, maintain OEM certifications, and possess a valid driver's license. The position emphasizes accountability, customer satisfaction, and safety, requiring the ability to lift equipment and drive to client locations. A comprehensive tool kit and passing various background checks are also necessary.